TechTrans International, Inc.
Posted 75 days agoVerified live 13h ago
Contingent Systems Analyst / IT Specialist
Brief overview
Remote
UndergradOr in progress
3+ yrsMinimum
Business systems analysisFunctional testingUser Acceptance Testing (UAT)Microsoft Office SuiteSystem requirements documentationUser supportHelp desk supportAccount managementDoD or Air Force IT systemsCertified Business Analysis Professional (CBAP)CompTIA A+ certificationIT Fundamentals certificationCustomer service orientationClear written communication
About the company
TechTrans International, Inc.tti-corp.com
TechTrans International is a translation company specializing in global project management and language training services.
Job description
Summary
TechTrans International (TTI) is seeking a Full-Time Contingent Systems Analyst/IT Specialist to provide business systems analysis and technical support for the Online Workflow Management System (OWMS). The role involves serving as a liaison between contract business operations and TTI's OWMS development team, translating operational needs into system requirements, and providing user support and help desk assistance.
Responsibilities
- Serve as the liaison between contract business operations and TTI's OWMS development team, translating operational workflow needs into detailed system specifications and user stories
- Review and analyze business and functional requirements from government users and TTI operational staff
- Facilitate requirements clarification sessions and support solution design discussions between operations, stakeholders, and the development team
- Perform functional testing and validate OWMS system enhancements before deployment, ensuring delivered solutions meet business requirements
- Support User Acceptance Testing (UAT) and government business sign-off processes for system updates
- Document processes, workflows, and system functionality to support knowledge transfer, audit readiness, and user training
- Identify process improvement opportunities and recommend OWMS workflow enhancements to improve operational efficiency
- Serve as the first point of contact for OWMS user support requests — login issues, access problems, navigation questions, and routine system errors
- Resolve Tier 1 issues independently and escalate Tier 2 and above to the IT Lead/Project Manager with complete problem documentation
- Maintain a help desk log of all support requests and resolutions
- Assist new government and contractor users with OWMS onboarding, account setup, and initial system orientation
- Assist the IT Lead/Project Manager with user account creation, role assignments, and periodic account audits
- Support OWMS update testing by executing test cases and documenting results against defined acceptance criteria
- Maintain and update OWMS user guides, system documentation, and process workflow diagrams as directed
- Assist with data export, archiving, and retrieval tasks for records retention compliance including on-demand CSV exports
- Assist with AFNET access coordination, firewall documentation, and boundary request submissions as needed
Skills
- U.S. Citizenship required
- Minimum 3 years of experience in business systems analysis, IT support, or a combination in a government or commercial environment
- Experience translating business requirements into system specifications, user stories, or functional documentation
- Experience performing functional testing or UAT for enterprise web applications
- Proficiency in Microsoft Office Suite and web-based applications
- Associate's or Bachelor's degree in Information Technology, Business, Information Systems, or related field; equivalent experience considered
- Experience supporting DoD or Air Force IT or business systems environments
- Familiarity with OWMS or similar enterprise workflow platforms
- Business Systems Analyst (BSA), Certified Business Analysis Professional (CBAP), or equivalent certification
- IATA Dangerous Goods awareness (supporting transportation workflow documentation)
- Basic awareness of CMMC Level 2 and cybersecurity hygiene principles
- CompTIA A+ or IT Fundamentals certification
Qualifications
Must Haves
- U.S. Citizenship required
- Minimum 3 years of experience in business systems analysis, IT support, or a combination in a government or commercial environment
- Experience translating business requirements into system specifications, user stories, or functional documentation
- Experience performing functional testing or UAT for enterprise web applications
- Proficiency in Microsoft Office Suite and web-based applications
- Associate's or Bachelor's degree in Information Technology, Business, Information Systems, or related field; equivalent experience considered
Nice to Haves
- Experience supporting DoD or Air Force IT or business systems environments
- Familiarity with OWMS or similar enterprise workflow platforms
- Business Systems Analyst (BSA), Certified Business Analysis Professional (CBAP), or equivalent certification
- IATA Dangerous Goods awareness (supporting transportation workflow documentation)
- Basic awareness of CMMC Level 2 and cybersecurity hygiene principles
- CompTIA A+ or IT Fundamentals certification
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