Data Analyst

Summary

TEKsystems is a leading provider of business and technology services, and they are seeking a detail-oriented and proactive Analyst to join their team. The AMI analyst will be responsible for resolving exceptions within AMI systems and ensuring accurate meter data flow while collaborating with various teams to maintain operational efficiency.

Responsibilities

• Resolve exceptions within AMI systems, ensuring accurate and timely meter data flow, and coordinating with various teams to maintain operational efficiency
• Issue field service orders in the OMNI system to troubleshoot meters requiring in person visits
• Propose and implement process improvements to reduce the occurrence of exceptions
• Collaborate with cross-functional teams, including IT, field operations, and customer service, to address and resolve exceptions
• Provide support for the maintenance, upgrade, and enhancement of AMI functionality
• Support the AMI opt out process
• Resolve exceptions between work order mgmt. system and billings system
• Conduct investigation of relevant meter events and alarms, ensure that meter-related incidents are resolved in a timely and consistent manner
• Analyze and diagnose issues causing exceptions in meter data
• Analyze proposed or existing methods, policies, procedures and/or technologies related to AMI activities

Skills

• Detail-oriented and proactive
• Strong customer service skills
• Analytical skills
• Exceptional problem-solving abilities
• Deep understanding of metering infrastructure and data management
• Experience with OMNI (SAP)
• Investigations and Analysis skills
• Key Problem Solving Mindset
• Proficiency in PC Desktop Applications
• Ability to issue field service orders in the OMNI system
• Capability to propose and implement process improvements
• Experience collaborating with cross-functional teams, including IT, field operations, and customer service
• Support for the maintenance, upgrade, and enhancement of AMI functionality
• Ability to support the AMI opt out process
• Experience resolving exceptions between work order management system and billings system
• Conduct investigations of relevant meter events and alarms
• Ensure timely resolution of meter-related incidents
• Analyze and diagnose issues causing exceptions in meter data
• Analyze proposed or existing methods, policies, procedures and/or technologies related to AMI activities

Qualifications

Must Haves

• Detail-oriented and proactive
• Strong customer service skills
• Analytical skills
• Exceptional problem-solving abilities
• Deep understanding of metering infrastructure and data management
• Experience with OMNI (SAP)
• Investigations and Analysis skills
• Key Problem Solving Mindset
• Proficiency in PC Desktop Applications
• Ability to issue field service orders in the OMNI system
• Capability to propose and implement process improvements
• Experience collaborating with cross-functional teams, including IT, field operations, and customer service
• Support for the maintenance, upgrade, and enhancement of AMI functionality
• Ability to support the AMI opt out process
• Experience resolving exceptions between work order management system and billings system
• Conduct investigations of relevant meter events and alarms
• Ensure timely resolution of meter-related incidents
• Analyze and diagnose issues causing exceptions in meter data
• Analyze proposed or existing methods, policies, procedures and/or technologies related to AMI activities

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)