Workflow Consultant

Summary

TeleTracking develops healthcare technology designed to improve patient flow and healthcare delivery. The Workflow Consultant serves as a patient-flow subject matter expert, advising healthcare stakeholders, assessing and redesigning workflows, translating process changes into system configurations, and supporting measurable operational and clinical improvements.

Responsibilities

• Provide strategic consultation to health system executives, clinicians, and operational teams throughout project lifecycles, including post-delivery. Act as a thought leader in patient flow and a driver of sustainable change
• Collect and analyze current state workflows, assess organizational readiness and maturity, and manage project deliverables, timelines, and stakeholder relationships in accordance with company policies
• Lead detailed workflow design sessions with cross-functional teams, document process changes, and align training strategies with stakeholder needs
• Translate agreed-upon process changes into system configurations and settings applicable to TeleTracking solutions
• Facilitate workflow validation sessions to evaluate organizational readiness for change adoption
• Complete required education and training to support multiple complex projects and roles within the department

Skills

• Minimum 1 year as an Application Specialist, clinical systems analyst, or solution consultant
• At least 2 years in clinical, patient placement, or health system operations roles
• Minimum 1 year of experience leading stakeholder engagement throughout projects
• Advanced public speaking and presentation skills to lead change management and user adoption efforts
• Strong writing skills for clear documentation of outcomes and processes
• Deep understanding of capacity management and patient flow, with the ability to identify and communicate process improvements
• Proven ability to manage multiple projects, prioritize tasks, and work independently
• Composure under pressure and a consistently positive attitude
• Proficiency in application reporting and alignment with client outcomes
• Experience in designing complex health system workflows
• Skilled in facilitating discussions across diverse professional backgrounds
• Excellent conflict resolution capabilities
• Demonstrated comprehensive understanding of the Workflow Consultant role
• Bachelor's degree in a healthcare or closely related field (clinical, operations, IT) is required
• Valid driver's license and passport are required
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future
• 2+ years of client-facing experience with an understanding of client/vendor dynamics
• 1+ years' experience with TeleTracking solutions
• Lean Six Sigma certification is preferred

Qualifications

Must Haves

• Minimum 1 year as an Application Specialist, clinical systems analyst, or solution consultant
• At least 2 years in clinical, patient placement, or health system operations roles
• Minimum 1 year of experience leading stakeholder engagement throughout projects
• Advanced public speaking and presentation skills to lead change management and user adoption efforts
• Strong writing skills for clear documentation of outcomes and processes
• Deep understanding of capacity management and patient flow, with the ability to identify and communicate process improvements
• Proven ability to manage multiple projects, prioritize tasks, and work independently
• Composure under pressure and a consistently positive attitude
• Proficiency in application reporting and alignment with client outcomes
• Experience in designing complex health system workflows
• Skilled in facilitating discussions across diverse professional backgrounds
• Excellent conflict resolution capabilities
• Demonstrated comprehensive understanding of the Workflow Consultant role
• Bachelor's degree in a healthcare or closely related field (clinical, operations, IT) is required
• Valid driver's license and passport are required
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future

Nice to Haves

• 2+ years of client-facing experience with an understanding of client/vendor dynamics
• 1+ years' experience with TeleTracking solutions
• Lean Six Sigma certification is preferred

Benefits

• Employee Medical/dental/vision premiums paid 100% - family members without coverage Medical 100% - small cost for dependents on dental and vision, which start from day one!
• Life and AD&D
• Flexible Spending Accounts: Medical, Dependent Care, and Transportation
• 401 (k) Retirement Savings
• Tuition Reimbursement
• Military Paid Leave (up to 6 months of base salary while on military leave)
• Paid Time Off
• Paid parental leave