Client Success Specialist, iDSS Destination Cloud

Summary

Tempest helps destination organizations strengthen community relationships through websites, cloud software, and marketing programs. The Client Success Specialist owns post-go-live relationships for an assigned portfolio of iDSS Destination Cloud accounts, monitoring adoption and account health, conducting business reviews, resolving risks, and identifying renewal and expansion opportunities.

Responsibilities

• Own the ongoing relationship for an assigned portfolio of clients following go-live
• Monitor account health, usage, and adoption trends across the portfolio
• Conduct regular business reviews to align on goals and platform value Identify risk signals early and drive proactive resolution
• Partner with Support to ensure timely resolution of client issues
• Surface expansion and renewal opportunities in partnership with commercial leadership
• Advocate for client needs with Product and Engineering teams
• Guide clients on best practices and new feature adoption Maintain accurate account records and health status documentation
• Coordinate internal teams to support client goals and escalations Serve as the primary point of contact for strategic account guidance
• End-to-end client relationship for an assigned account portfolio
• Account health, adoption, and retention outcomes
• Business reviews and ongoing engagement cadence
• Renewal readiness and expansion opportunity identification
• Client advocacy and feedback loop
• Product Risk identification and escalation management
• Ensuring clients achieve sustainable, long-term value from the platform

Skills

• Proficiency in Microsoft Office Suite & Google Apps for Business
• Google Sheets and Microsoft Excel
• Professional communication style in email, phone and in person
• Positive attitude
• Experience managing client relationships, accounts, or SaaS customer success
• Strong relationship-building and consultative communication skills
• Excellent client-facing communication skills
• Ability to translate client goals into platform strategy
• Experience conducting business reviews or account planning sessions
• Comfortable managing a diverse portfolio of accounts
• Ability to identify risk early and drive resolution
• Team-first mindset with strong collaboration skills
• Experience with CRM or Client Success tools such as Jira is a plus
• Knowledge of DMO Specific CRM or SaaS platforms preferred

Qualifications

Must Haves

• Proficiency in Microsoft Office Suite & Google Apps for Business
• Google Sheets and Microsoft Excel
• Professional communication style in email, phone and in person
• Positive attitude
• Experience managing client relationships, accounts, or SaaS customer success
• Strong relationship-building and consultative communication skills
• Excellent client-facing communication skills
• Ability to translate client goals into platform strategy
• Experience conducting business reviews or account planning sessions
• Comfortable managing a diverse portfolio of accounts
• Ability to identify risk early and drive resolution
• Team-first mindset with strong collaboration skills

Nice to Haves

• Experience with CRM or Client Success tools such as Jira is a plus
• Knowledge of DMO Specific CRM or SaaS platforms preferred

Benefits

• Great Center City Philadelphia Location
• Flexible working from home and remote policy
• Travel Opportunities
• 401k Match & Profit Sharing
• Health & Wellness
• Health Insurance
• Dental
• Vision
• HSA,FSA
• Supplemental Life, Long Term & Short Term Disability
• Onsite Gym
• Wellness Programs
• Company Outings
• Generous PTO
• Paid Holidays
• Casual Work Atmosphere
• Career Growth Opportunities
• Online Training and Tuition Reimbursement for ongoing education