Req187340 Program Manager, Online Merch

Summary

The Home Depot is seeking a Program Manager, Online Merchandising to support the planning, coordination, and optimization of online merchandising programs and enablement models. The role coordinates cross-functional program lifecycle activities, manages roadmaps and stakeholder communications, supports onboarding and change enablement, tracks performance metrics, and drives continuous process and workflow improvements.

Responsibilities

• 35% Program Strategy, Intake & Roadmapping - Own intake, prioritization, and scoping of new initiatives; translate ambiguous requests into clear objectives, success criteria, and execution plans. Partner with stakeholders to identify inefficiencies, gaps, and opportunities for process, tooling, and workflow improvements, translating insights into actionable initiatives. Build and maintain quarterly roadmaps across workstreams, aligning timelines with priorities, dependencies, resourcing, and key business cycles. Partner with stakeholders to align on scope, readiness criteria, and success measures, including training, onboarding, and enablement needs required to support adoption
• 30% Program Coordination, Delivery Oversight & Enablement - Develop and maintain integrated program plans and operating rhythms, ensuring clear ownership, alignment, and accountability across stakeholders. Lead working sessions and cross-functional checkpoints; drive accountability and remove blockers through influence. Coordinate program launch readiness across stakeholders, ensuring teams have the tools, training, and resources needed to execute successfully. Oversee post-launch performance by facilitating feedback loops, tracking adoption, and aligning teams on prioritized improvements, including iteration on training and enablement based on user feedback
• 20% Stakeholder Management & Executive Storytelling - Develop and execute stakeholder communication plans that clearly articulate changes, impact, timing, and required actions. Deliver concise status updates and executive-ready readouts; proactively escalate risks, tradeoffs, and decisions. Build and maintain strong cross-functional partnerships across Merchandising, Program teams, and Learning & Enablement partners to support program adoption
• 10% Measurement, Reporting & Continuous Improvement - Define and track program KPIs and health metrics, including adoption, engagement, enablement effectiveness, and business outcomes where applicable. Analyze performance data and stakeholder feedback to identify root causes and drive continuous improvement across programs, including refinement of onboarding, training, and change enablement approaches. Standardize and maintain program operating tools and artifacts, including templates, playbooks, intake processes, and documentation
• 5% Financial/Vendor/Operational Support - Support forecasting, invoice tracking, and budget variance reporting for programs involving external tools, vendors, or services

Skills

• Must be eighteen years of age or older
• Must be legally permitted to work in the United States
• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job
• 2 years of work experience
• No previous leadership experience
• Experience coordinating cross-functional programs or initiatives, including planning, delivery oversight, and post-launch optimization
• Ability to develop and maintain program plans, timelines, and communication cadences to ensure alignment and transparency across stakeholders
• Experience identifying and managing risks, dependencies, and roadblocks, with the ability to proactively drive resolution and maintain momentum
• Strong analytical and problem-solving skills, with the ability to translate data and feedback into actionable program improvements
• Experience defining and tracking program metrics and performance indicators to measure effectiveness and inform decision-making
• Exposure to change management practices, including supporting adoption of new tools, processes, or workflows
• Background supporting merchandising, business operations, or enablement functions preferred
• Strong interpersonal and relationship-building skills, with the ability to influence cross-functional stakeholders and navigate complex team dynamics
• Demonstrated ability to exercise sound judgment, discernment, and discretion when managing sensitive information and competing priorities
• Exceptional communication and stakeholder management skills, with the ability to tailor messaging and drive alignment across teams and leadership levels
• Advanced proficiency in PowerPoint and executive storytelling, with the ability to translate complex concepts into clear, compelling, and visually engaging presentations that inform decision-making

Qualifications

Must Haves

• Must be eighteen years of age or older
• Must be legally permitted to work in the United States
• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job
• 2 years of work experience
• No previous leadership experience

Nice to Haves

• Experience coordinating cross-functional programs or initiatives, including planning, delivery oversight, and post-launch optimization
• Ability to develop and maintain program plans, timelines, and communication cadences to ensure alignment and transparency across stakeholders
• Experience identifying and managing risks, dependencies, and roadblocks, with the ability to proactively drive resolution and maintain momentum
• Strong analytical and problem-solving skills, with the ability to translate data and feedback into actionable program improvements
• Experience defining and tracking program metrics and performance indicators to measure effectiveness and inform decision-making
• Exposure to change management practices, including supporting adoption of new tools, processes, or workflows
• Background supporting merchandising, business operations, or enablement functions preferred
• Strong interpersonal and relationship-building skills, with the ability to influence cross-functional stakeholders and navigate complex team dynamics
• Demonstrated ability to exercise sound judgment, discernment, and discretion when managing sensitive information and competing priorities
• Exceptional communication and stakeholder management skills, with the ability to tailor messaging and drive alignment across teams and leadership levels
• Advanced proficiency in PowerPoint and executive storytelling, with the ability to translate complex concepts into clear, compelling, and visually engaging presentations that inform decision-making

Benefits

• Training, onboarding, and enablement resources needed to execute successfully
• Typically requires overnight travel less than 5% of the time