Technical Project Manager - CRM

Summary

The Jed Foundation (JED) is a nonprofit focused on protecting the emotional health of teens and young adults. The Technical Project Manager will manage CRM/Salesforce project intake, requirements definition, stakeholder communication, and delivery coordination across departments, with particular focus on fundraising and development workflows.

Responsibilities

• Serve as the first point of contact for any incoming request or project from any department (ACE, Marketing & Communications, School Programs, Product)
• Schedule, coordinate, and facilitate scoping and requirements-gathering meetings with stakeholders
• Gather requirements and translate them into clear acceptance criteria, user stories, and tasks
• Define what “done” and “ready to work” mean for each incoming request before it reaches the delivery team
• Hold boundaries with stakeholders, communicating when a request isn’t ready or timelines need to shift
• Host weekly office hours, either per department or grouped by related departments, to help teams plan upcoming work and proactively surface dependencies, deadlines, and resource conflicts
• Manage expectations proactively, ensuring stakeholders understand project status, scope, and delivery timing
• Build credibility and fluency with fundraising and development teams (ACE) to translate their needs accurately into technical requirements
• Participate in Salesforce Delivery Team daily standups, backlog refinement, and sprint planning
• Structure and maintain the Asana delivery board so intake, prioritization, and status are always visible and current
• Manage day-to-day project tracking, sequencing, and status once work is defined and scoped
• Coordinate handoffs between requirements definition and technical execution, looping in the CRM Strategy & Operations Lead on strategy, architecture or roadmap alignment as needed
• Track and report on growth-related metrics tied to CRM-driven initiatives (e.g., donor growth, campaign performance, fundraising pipeline movement) to help departments and leadership understand the impact of delivered work

Skills

• Demonstrated experience in fundraising, development, or philanthropy, with the ability to speak credibly to development staff about donor management, campaigns, and fundraising workflows
• 3-5 years of project management or business analyst experience within a Salesforce, CRM, or nonprofit fundraising/development environment (required)
• Proven experience managing technology or CRM projects from intake through delivery, including gathering requirements, defining acceptance criteria, and managing stakeholder expectations
• Experience tracking and reporting on growth metrics (e.g., donor growth, fundraising performance, or similar KPIs tied to CRM data)
• Excellent communication skills, with demonstrated ability to hold boundaries and manage competing stakeholder demands without escalating every conflict
• Strong organizational skills and comfort working in project management tools (Asana or similar)
• Ability to work independently while collaborating closely with a technical delivery team
• Extremely well-versed in Salesforce, with strong working knowledge of the platform's capabilities, limitations, and common configurations (prior hands-on Salesforce experience strongly preferred, even if not in an administrator capacity)
• Project management certification (e.g., PMP, CAPM)
• Salesforce certification (e.g., Administrator, Business Analyst)
• Direct experience working in a nonprofit development or fundraising department
• Familiarity with Google Workspace, Slack, and Gearset

Qualifications

Must Haves

• Demonstrated experience in fundraising, development, or philanthropy, with the ability to speak credibly to development staff about donor management, campaigns, and fundraising workflows
• 3-5 years of project management or business analyst experience within a Salesforce, CRM, or nonprofit fundraising/development environment (required)
• Proven experience managing technology or CRM projects from intake through delivery, including gathering requirements, defining acceptance criteria, and managing stakeholder expectations
• Experience tracking and reporting on growth metrics (e.g., donor growth, fundraising performance, or similar KPIs tied to CRM data)
• Excellent communication skills, with demonstrated ability to hold boundaries and manage competing stakeholder demands without escalating every conflict
• Strong organizational skills and comfort working in project management tools (Asana or similar)
• Ability to work independently while collaborating closely with a technical delivery team

Nice to Haves

• Extremely well-versed in Salesforce, with strong working knowledge of the platform's capabilities, limitations, and common configurations (prior hands-on Salesforce experience strongly preferred, even if not in an administrator capacity)
• Project management certification (e.g., PMP, CAPM)
• Salesforce certification (e.g., Administrator, Business Analyst)
• Direct experience working in a nonprofit development or fundraising department
• Familiarity with Google Workspace, Slack, and Gearset

Benefits

• Fully remote
• A supportive, inclusive environment where mental health is prioritized and stigma is non-existent