Network Oper Center Analyst I-Info Serv Data Center

Summary

The MetroHealth System is redefining health care by improving community health and well-being. The Network Oper Center Analyst I provides frontline support for Information Systems issues, ensuring efficient operations and effective communication between users and internal staff.

Responsibilities

• Monitors and provides frontline support with Information Systems (IS) issues (e.g. hardware, software, telecommunications, performance, education-related, etc.) for all users within The MetroHealth System
• Responds efficiently/effectively to monitoring alerts, including issues regarding operating systems, networking, and applications
• Enables customers to remain productive in their business and clinical operations
• Acts as a liaison between customers and internal IS staff to ensure accurate/timely problem interpretation and resolution
• Works in multi-platform environments and with remote access applications/services
• Adheres to the standard support policies/procedures/methods for the Data Center, IS Department, and The MetroHealth System at all times
• Upholds the mission, vision, values, and customer service standards of The MetroHealth System

Skills

• Associate Degree in Computer Science or other related field from an accredited institution, AND 1 year of related experience
• In lieu of a degree, 3 years of related experience will be considered
• Strong computer skills and knowledge of common programs/systems, including but not limited to: Microsoft Office 2013 or a more current version (i.e. Word, Excel, PowerPoint, SharePoint, etc.), and basic knowledge of automation practices for these applications
• Operating Systems, including Windows 7 and Windows Server 2008
• Excellent verbal, written, and interpersonal communication skills
• Excellent telephone communication and etiquette skills
• Strong customer service skills, and the ability to use those skills with a wide variety of users in a multi-cultural environment across all layers of the organization
• Ability to clearly and concisely document information
• Strong analytical and organizational skills
• Self-starter who takes initiatives and ownership of job responsibilities
• Ability to learn quickly, work in a fast-paced environment, and retain information quickly/accurately
• Willing and able to participate in a 3 shift, 24 hour-per-day/7 day-per-week work environment, including working all shifts as is necessary for proper department functionality, and possibly holidays
• Access to reliable transportation to travel to various locations throughout The MetroHealth System based on operational needs
• Current A+ Certification from the Computing Technology Industry Association (CompTIA)
• Experience with network topology
• Experience with integration engines (i.e. Rhapsody, etc.)
• Experience with system monitoring (i.e. HPOVO, Solar Wind, SCOM, etc.)
• Experience working with and supporting Citrix deployments
• Experience with Job Scheduler software
• Understanding of and experience with Process Frameworks (i.e. ITIL, COBIT, ISO:20000:2011, etc.)
• Knowledge of VPN/Remote Access, Mainframe, Wireless, and Active Directory
• Knowledge of Apple products, pagers, MFDs, and telecommunications
• Knowledge of Outlook, EPIC, and clinical applications
• Knowledge of basic security and/or compliance policies and procedures

Qualifications

Must Haves

• Associate Degree in Computer Science or other related field from an accredited institution, AND 1 year of related experience
• In lieu of a degree, 3 years of related experience will be considered
• Strong computer skills and knowledge of common programs/systems, including but not limited to: Microsoft Office 2013 or a more current version (i.e. Word, Excel, PowerPoint, SharePoint, etc.), and basic knowledge of automation practices for these applications
• Operating Systems, including Windows 7 and Windows Server 2008
• Excellent verbal, written, and interpersonal communication skills
• Excellent telephone communication and etiquette skills
• Strong customer service skills, and the ability to use those skills with a wide variety of users in a multi-cultural environment across all layers of the organization
• Ability to clearly and concisely document information
• Strong analytical and organizational skills
• Self-starter who takes initiatives and ownership of job responsibilities
• Ability to learn quickly, work in a fast-paced environment, and retain information quickly/accurately
• Willing and able to participate in a 3 shift, 24 hour-per-day/7 day-per-week work environment, including working all shifts as is necessary for proper department functionality, and possibly holidays
• Access to reliable transportation to travel to various locations throughout The MetroHealth System based on operational needs

Nice to Haves

• Current A+ Certification from the Computing Technology Industry Association (CompTIA)
• Experience with network topology
• Experience with integration engines (i.e. Rhapsody, etc.)
• Experience with system monitoring (i.e. HPOVO, Solar Wind, SCOM, etc.)
• Experience working with and supporting Citrix deployments
• Experience with Job Scheduler software
• Understanding of and experience with Process Frameworks (i.e. ITIL, COBIT, ISO:20000:2011, etc.)
• Knowledge of VPN/Remote Access, Mainframe, Wireless, and Active Directory
• Knowledge of Apple products, pagers, MFDs, and telecommunications
• Knowledge of Outlook, EPIC, and clinical applications
• Knowledge of basic security and/or compliance policies and procedures