Photonics Support Engineer I

Summary

Thorlabs is dedicated to advancing science through innovative photonics technologies. The Photonics Support Engineer I provides entry-level technical support, troubleshooting, and guiding customers to optimal product solutions while collaborating with other engineers and participating in various activities within the photonics industry.

Responsibilities

• Provide technical support via phone, web chat & e-mail to customers worldwide
• Interface with multiple support teams around the world to implement best practices globally
• Reproduce setups and create technical solutions in the lab
• Demonstrate knowledge and problem-solving abilities in providing technical support to customers who purchase from our extensive product portfolio
• Develop and provide customized solutions, assist in the design of custom products
• Support Marketing and Sales activities by attending Tradeshows and Customer visits
• Participate in managing the development of Thorlabs products by being part of an interactive development forum
• Develop Marketing Materials like test data, white papers, or video for use on our website or through another distribution channel
• Develop skill in the use of test equipment to help influence the design of next generation photonics products
• Contribute to training of new team members by sharing your unique skills

Skills

• Entry level to 3 years of Photonics product and applications support experience. Will accept recent college graduate with bachelor's degree. Lab experience with optics, mechanics, lasers, and electrical components a plus
• BSc, MSc or PhD degree in Optics, Physics or a related Engineering field or equivalent work experience
• Knowledge of Photonics and Laser Technology via work or laboratory experience
• Strong communication proficiency and presentation skills
• Ability to multitask, show attention to details, and to solve multidisciplinary problems under time constraints
• Ability to develop and communicate dept. goals in support of Thorlabs' mission and responds to all interactions in a positive manner
• Eagerness to learn about new technologies, process, and business models
• Work schedule may be staggered times to cover our 8am–8pm hours of operation
• Opportunities to travel to tradeshows, other Thorlabs manufacturing facilities (foreign and domestic), and training events on and off site

Qualifications

Must Haves

• Entry level to 3 years of Photonics product and applications support experience. Will accept recent college graduate with bachelor's degree. Lab experience with optics, mechanics, lasers, and electrical components a plus
• BSc, MSc or PhD degree in Optics, Physics or a related Engineering field or equivalent work experience
• Knowledge of Photonics and Laser Technology via work or laboratory experience
• Strong communication proficiency and presentation skills
• Ability to multitask, show attention to details, and to solve multidisciplinary problems under time constraints
• Ability to develop and communicate dept. goals in support of Thorlabs' mission and responds to all interactions in a positive manner
• Eagerness to learn about new technologies, process, and business models
• Work schedule may be staggered times to cover our 8am–8pm hours of operation
• Opportunities to travel to tradeshows, other Thorlabs manufacturing facilities (foreign and domestic), and training events on and off site

Benefits

• Medical, dental and vision insurance
• Company paid life insurance
• A generous PTO package
• A 401(k) plan
• Tuition reimbursement