Sales Ops / AI Analyst

Summary

Thrive is a company focused on sales operations and AI-driven process design. The Sales Ops / AI Analyst will own sales analytics and reporting, build AI agent workflows to automate manual tasks, and improve team performance.

Responsibilities

• Own sales operations, reporting pipeline, forecast, conversion rates, win rates, quota attainment, and rep productivity metrics
• Build dashboards and reports that leaders use to make decisions
• Analyze territory capacity and coverage to identify white space, overloaded reps, and underutilized segments
• Support account segmentation and territory design using data (firmographics, account potential, historical performance)
• Identify process breakdowns and inefficiencies across the sales cycle using data, not guesswork
• Partner with sales leadership to translate business problems into automated solutions
• Maintain and improve CRM data quality and workflow logic
• Document workflows and processes so they are repeatable and maintainable
• Build AI agents and automations that improve Sales Ops execution: data capture, call and meeting summaries, follow-up drafting, account research, deal risk flags, and forecast narrative support
• Create multi-step agent workflows that connect CRM, email, calling tools, and data sources
• Own an AI automation backlog and ship improvements weekly based on measurable impact
• Define guardrails: where humans must approve, what gets logged to CRM, and how we prevent bad data from spreading
• Monitor performance (accuracy, adoption, time saved, pipeline impact) and continuously iterate
• Automate dashboards and reporting for pipeline health, funnel conversion and rep activity, attainment
• Diagnose bottlenecks and quantify impact, then deploy AI or process changes to fix them
• Track ROI of automations: hours saved, speed-to-lead, conversion lift, data completeness, forecast variance
• Deliver clear insights to CRO and sales leaders with recommended actions

Skills

• 3+ years in sales operations, revenue operations, or business analytics
• Strong SQL and Excel/spreadsheet skills. Experience with BI tools (Tableau, Looker, Power BI) required
• Hands-on experience building AI agent workflows or automations (tools like n8n, Zapier, Make, Hatz, or similar; prompt engineering experience a plus)
• Salesforce experience including reporting and workflow/automation setup
• Experience with territory planning, account segmentation, or capacity modeling
• Proven ability to turn messy data into clear, actionable insight
• Strong project management skills. You can scope a problem, build a solution, and ship it without heavy oversight
• Comfortable driving change with sales leadership and reps
• Python and API integration experience
• Experience designing human-in-the-loop workflows and evaluation methods for LLM outputs

Qualifications

Must Haves

• 3+ years in sales operations, revenue operations, or business analytics
• Strong SQL and Excel/spreadsheet skills. Experience with BI tools (Tableau, Looker, Power BI) required
• Hands-on experience building AI agent workflows or automations (tools like n8n, Zapier, Make, Hatz, or similar; prompt engineering experience a plus)
• Salesforce experience including reporting and workflow/automation setup
• Experience with territory planning, account segmentation, or capacity modeling
• Proven ability to turn messy data into clear, actionable insight
• Strong project management skills. You can scope a problem, build a solution, and ship it without heavy oversight
• Comfortable driving change with sales leadership and reps

Nice to Haves

• Python and API integration experience
• Experience designing human-in-the-loop workflows and evaluation methods for LLM outputs