Bilingual Associate Technical Project Manager (Spanish)

Summary

Tillster is the global leader in digital ordering and customer engagement solutions. The Associate Technical Project Manager will provide project support for a portfolio of customer projects, manage content changes, and develop strategic relationships to maximize customer satisfaction and account retention.

Responsibilities

• Provide support for a portfolio of Tillster customer projects of varying size, scope, and complexity
• Develop and maintain project plans, schedules, and milestones
• Report and communicate the status of the project plan and other relevant information to support the project(s) and company-customer relationships
• Collaborate and work closely with cross-functional internal and external teams to ensure projects are clearly delivered on time, within scope and at cost
• Identify and mitigate project risks and communicate those risks clearly, effectively, and in a timely manner
• Predictive escalation of pending customer satisfaction issues
• Conduct regular customer meetings, responding strategically to customer requests and assessing customer satisfaction at all levels
• Participate in regular release meeting discussions and follow up with the Tillster team to ensure product updates are correctly administered
• Work with Product Management to create visibility to upcoming product and services-based opportunities
• Manage content changes (menu) in conjunction with the customer and with the support of Tillster’s US-based team
• Provide support to helpdesk teams in the resolution of incidents related to changes in product/menu content
• Undertake acceptance testing of product/menu developments and related changes
• Provide support to team members, as business needs demand and as required – i.e., product testing; planning and coordination of product deployments to new stores; helpdesk; project management
• Other duties as needed, required, or directed

Skills

• Spanish and English – Fluent in both required
• Ability to write, read, and speak fluent Spanish and English
• Ability to organize/support multiple priorities and projects coupled with the flexibility to adapt to changes in a fast-paced environment
• Be maniacally focused on customer service, satisfaction, and success
• Possess strong interpersonal skills that engender trust, resolve conflict, and create mutual accountability
• Be highly organized; must manage complex lists of objectives, sequence, and priority
• Demonstrate impeccable attention to detail
• Conduct effective meetings both within Tillster and with the customer, including management of action items and follow-up
• Possess strong technical/technological prowess
• Demonstrate the ability to identify, understand, and adapt to culture systems within customer companies
• Technical background A MUST
• Software Engineering Experience a must
• Degree in Computer Science or Engineering required
• 1-2 years of Project Management experience within the restaurant industry (it will be great but not mandatory)
• Local Candidates Strongly Preferred

Qualifications

Must Haves

• Spanish and English – Fluent in both required
• Ability to write, read, and speak fluent Spanish and English
• Ability to organize/support multiple priorities and projects coupled with the flexibility to adapt to changes in a fast-paced environment
• Be maniacally focused on customer service, satisfaction, and success
• Possess strong interpersonal skills that engender trust, resolve conflict, and create mutual accountability
• Be highly organized; must manage complex lists of objectives, sequence, and priority
• Demonstrate impeccable attention to detail
• Conduct effective meetings both within Tillster and with the customer, including management of action items and follow-up
• Possess strong technical/technological prowess
• Demonstrate the ability to identify, understand, and adapt to culture systems within customer companies
• Technical background A MUST
• Software Engineering Experience a must
• Degree in Computer Science or Engineering required

Nice to Haves

• 1-2 years of Project Management experience within the restaurant industry (it will be great but not mandatory)
• Local Candidates Strongly Preferred

Benefits

• Equity: All employees within the U.S. are eligible to participate in the Stock Option Plan.
• Health Benefits: All full-time, regular employees and their dependents are eligible for medical, dental, vision and FSA benefits.
• Additional health benefits include Healthcare and Dependent Care reimbursement programs, Employee Assistance Program (“EAP”) and Optum Care 24-hour confidential medical counseling services.
• Holidays: The company observes ten (10) paid holidays per calendar year.
• Paid Time Off (PTO): Full-time, regular employees earn 15 days of PTO in the first 12-months of continuous service, and 22 days in subsequent years.
• Eligible part-time employees earn pro-rated PTO.
• Retirement: Effective with your employment start date, you will be eligible to participate in the 401(k) Plan.
• Education, Learning & Development: We offer college tuition and education assistance programs; LinkedIn Learning courses; and ongoing learning and development opportunities.