Deal Desk Analyst

Summary

Tines powers important workflows through an intelligent workflow platform that combines AI, automation, integrations, and human ingenuity. The Deal Desk Analyst will manage day-to-day deal operations by processing quotes, order forms, approvals, and amendments while supporting sales teams and maintaining accurate Salesforce data. The role also partners cross-functionally and helps improve CPQ tooling and workflows.

Responsibilities

• Create and manage quotes, order forms, and amendments in CPQ accurately and within SLA
• Drive deals through the approval matrix, tracking status and looping in the right approvers to keep cycle times low
• Be the first point of contact for day to day pricing, packaging, and process questions, responding with a service mindset and advising on alternate contract options to drive deal closure
• Maintain deal hygiene and accurate opportunity and quote data in Salesforce
• Help manage order processing and prioritize effectively during periods of high volume, with schedule flexibility at month and quarter end
• Identify complex or non standard deals early and hand them off cleanly to the senior deal desk
• Partner with Legal, Finance, and Sales to facilitate, process, and execute standard and non-standard deals
• Help support and improve our CPQ tool, DealHub, and the associated workflows

Skills

• * 3–4 years in deal desk, sales operations, or order management within B2B SaaS
• * Familiarity with CPQ and quote to cash processes (Salesforce, DealHub, or similar)
• * Detail oriented, organized, and responsive; comfortable with high transaction volume and period end pressure
• * Strong stakeholder service mindset and clear, well structured communication
• * Understanding of SaaS business models, subscription based pricing, and revenue recognition principles
• * Not fazed by ambiguity or uncertainty, and comfortable working in a dynamic, hyper growth environment
• * A clear and thoughtful communicator when discussing and sharing sensitive data with a range of business functions
• + Strong MS Excel/Google Sheets skills (required)
• ***\*This is a remote position that must be based in the Pacific time zone.\****
• *Applicants for this opportunity must be authorized to work for any employer in the U.S
• Our ideal candidate is highly detail oriented, numerically literate, and very comfortable with spreadsheets
• They are organized and diligent, and an excellent communicator — both verbally and in writing — as you'll be working with a wide array of teams and levels of seniority
• Finally, this is a start up, so ideally you're excited by the prospect of building something from the ground up alongside others who are equally energized by the opportunity

Qualifications

Must Haves

• * 3–4 years in deal desk, sales operations, or order management within B2B SaaS
• * Familiarity with CPQ and quote to cash processes (Salesforce, DealHub, or similar)
• * Detail oriented, organized, and responsive; comfortable with high transaction volume and period end pressure
• * Strong stakeholder service mindset and clear, well structured communication
• * Understanding of SaaS business models, subscription based pricing, and revenue recognition principles
• * Not fazed by ambiguity or uncertainty, and comfortable working in a dynamic, hyper growth environment
• * A clear and thoughtful communicator when discussing and sharing sensitive data with a range of business functions
• + Strong MS Excel/Google Sheets skills (required)
• ***\*This is a remote position that must be based in the Pacific time zone.\****
• *Applicants for this opportunity must be authorized to work for any employer in the U.S

Nice to Haves

• Our ideal candidate is highly detail oriented, numerically literate, and very comfortable with spreadsheets
• They are organized and diligent, and an excellent communicator — both verbally and in writing — as you'll be working with a wide array of teams and levels of seniority
• Finally, this is a start up, so ideally you're excited by the prospect of building something from the ground up alongside others who are equally energized by the opportunity

Benefits

• 10% target bonus
• Remote position that must be based in the Pacific time zone