Bilingual Growth Account Executive - Mandarin

Summary

Toast creates technology that helps restaurants and local businesses operate, increase sales, engage customers, and keep employees happy. The Bilingual Growth Account Executive will manage existing SMB Toast POS customers, drive revenue through product expansion and adoption in Mandarin and English, and partner with cross-functional teams throughout the full sales cycle.

Responsibilities

• Managing the full sales cycle for customer expansion, identifying and closing upsell opportunities within your assigned territory of existing Toast SMB POS customers, from outbound prospecting to contract negotiation and close
• Utilizing consultative selling and discovery, conducting deep discovery to uncover customer pain points and business goals, leveraging consultative sales techniques to position Toast's expanded product offerings
• Achieving quota attainment, consistently meeting and exceeding monthly sales revenue and unit booking targets
• Executing pipeline management, maintaining a highly organized sales pipeline and activity records within Salesforce CRM and other essential tools
• Demonstrating market and product expertise, developing a strong understanding of the competitive landscape to effectively position Toast solutions and articulate their unique value
• Engaging in cross-functional collaboration, partnering seamlessly with New Business, Services, and Implementation teams to ensure successful customer onboarding and satisfaction
• Applying strategic sales methodology, using proven sales methodologies (ex. Sandler) to uncover urgency, drive value, and create compelling propositions

Skills

• Must be fluent in Mandarin and English - able to read, write, and speak
• Proven sales acumen, including 2+ years of quota-carrying sales experience in a closing role (ex. Business Development Representative, Account Executive), with a consistent track record of meeting and exceeding monthly sales performance goals
• A track record of success in a high-velocity or high-volume, transactional B2B SaaS sales environment
• Expertise in full-cycle sales skills, including deep discovery, compelling storytelling, persuasive negotiation, and effective closing techniques
• A consultative approach, with the ability to act as a strategic consultant, challenging prospects' perspectives and driving new ways of thinking about their business
• A growth and ownership mindset, being highly self-motivated, competitive, resilient, and taking strong ownership of results
• Exceptional communication skills, including excellent written and verbal communication, coupled with strong time management and organizational abilities
• The ability to adapt, with a proven capacity to thrive and adjust in a dynamic, rapidly evolving sales environment
• *Note: Toast will not sponsor applicants for work visas for this role.*
• Familiarity with Salesforce CRM
• Experience with Sandler Sales Training or similar structured sales methodologies
• Prior B2B sales experience within the SMB, restaurant, hospitality, or retail sectors

Qualifications

Must Haves

• Must be fluent in Mandarin and English - able to read, write, and speak
• Proven sales acumen, including 2+ years of quota-carrying sales experience in a closing role (ex. Business Development Representative, Account Executive), with a consistent track record of meeting and exceeding monthly sales performance goals
• A track record of success in a high-velocity or high-volume, transactional B2B SaaS sales environment
• Expertise in full-cycle sales skills, including deep discovery, compelling storytelling, persuasive negotiation, and effective closing techniques
• A consultative approach, with the ability to act as a strategic consultant, challenging prospects' perspectives and driving new ways of thinking about their business
• A growth and ownership mindset, being highly self-motivated, competitive, resilient, and taking strong ownership of results
• Exceptional communication skills, including excellent written and verbal communication, coupled with strong time management and organizational abilities
• The ability to adapt, with a proven capacity to thrive and adjust in a dynamic, rapidly evolving sales environment
• *Note: Toast will not sponsor applicants for work visas for this role.*

Nice to Haves

• Familiarity with Salesforce CRM
• Experience with Sandler Sales Training or similar structured sales methodologies
• Prior B2B sales experience within the SMB, restaurant, hospitality, or retail sectors

Benefits

• Uncapped commissions
• Bonus, if eligible
• Benefits and equity, if eligible
• Primarily remote, working at home, with occasional time in the field in assigned territories
• Hybrid work model that fosters in-person collaboration while valuing individual needs