Onboarding Consultant I, Menu - Bilingual Mandarin

Summary

Toast creates technology that helps restaurants and local businesses operate, increase sales, engage customers, and keep employees happy. The Onboarding Consultant will manage customer menu onboarding from purchase through go-live, configuring menus, coordinating implementation needs, delivering training, and supporting successful activation for Mandarin-speaking customers.

Responsibilities

• Leverage your Toast product knowledge and project management skills to partner with restaurant owners during the Go-Live phase, and build out onboarding plans that will produce a high quality implementation experience within timeline and budget
• Create best practices for managing daily restaurant operations by enabling restaurant owners and staff to utilize Toast - this includes management of labor and food costs, table turn time and guest relationships
• Responsible for consulting with clients to determine configuration needs prior to go-live and communicate any unique needs to the project resources
• Perform onboarding configurations remotely while documenting the go-live process, observe Toast best practices as well as document any deviations from best practices that were identified during the design phase of the project
• Create & lead an onboarding training plan to the entire restaurant staff on how to leverage the Toast product configured to their business and workflow with a focus on operational efficiencies that positively impact the guest and staff experience
• Manage several onboarding engagements simultaneously, including large books of onboarding business (80+ restaurants) in your region

Skills

• * Bilingual/Fluent in Mandarin & English required
• * 3 + years of experience in a role responsible for customer satisfaction and business operations, including management of long-term customer relationships (4-6 weeks or more)
• * Success operating independently and navigating competing priorities in a constantly changing environment
• * Proven track record of success in meeting and exceeding goals
• * Excellent communication, organizational, and influencing skills
• * 1+ years of experience using a POS (Point of Sale) software, ideally in the service industry
• * Experience with Salesforce CRM
• * Experience working in the tech industry or for a SAAS company
• * Training, teaching, or development experience

Qualifications

Must Haves

• * Bilingual/Fluent in Mandarin & English required
• * 3 + years of experience in a role responsible for customer satisfaction and business operations, including management of long-term customer relationships (4-6 weeks or more)
• * Success operating independently and navigating competing priorities in a constantly changing environment
• * Proven track record of success in meeting and exceeding goals
• * Excellent communication, organizational, and influencing skills

Nice to Haves

• * 1+ years of experience using a POS (Point of Sale) software, ideally in the service industry
• * Experience with Salesforce CRM
• * Experience working in the tech industry or for a SAAS company
• * Training, teaching, or development experience

Benefits

• Overtime, bonus/commissions if eligible
• Equity
• Benefits
• Hybrid work model that fosters in-person collaboration while valuing individual needs