Onboarding Consultant I, SMB - Bilingual Vietnamese

Summary

Toast creates technology to help restaurants and local businesses succeed in a digital world by helping business owners operate, increase sales, engage customers, and keep employees happy. The Onboarding Consultant I will serve as the customer relationship manager and primary point of contact from purchase through onboarding, partnering with Vietnamese-speaking restaurant customers during implementation, training, and Go-Live support.

Responsibilities

• Leverage your Toast product knowledge and project management skills to partner with restaurant owners during the Go-Live phase, and build out onboarding plans that will produce a high quality implementation experience within timeline and budget
• Create best practices for managing daily restaurant operations by enabling restaurant owners and staff to utilize Toast - this includes management of labor and food costs, table turn time and guest relationships
• Responsible for conducting remote site assessments to determine the networking needs of our clients prior to installation and communicate those needs to the project resources
• Perform onboarding remotely while documenting the installation of the Toast POS system, observe Toast best practices as well as document any deviations from best practices that were identified during the design phase of the project
• Create & lead an onboarding training plan to the entire restaurant staff on how to leverage the Toast product configured to their business and workflow with a focus on operational efficiencies that positively impact the guest and staff experience
• Manage several onboarding engagements simultaneously, including large books of onboarding business (80+ restaurants) in your region
• Ensure the transition goes smoothly and that you are available for remote Go-Live support to assist and guide the customer during their first several days of usage by providing post-live remote guidance, troubleshoot problems or follow-up training

Skills

• Must be Bilingual/Fluent in Vietnamese and English
• * Bilingual/Fluent in Vietnamese & English required
• * Experience in the Restaurant or Hospitality Industry
• * 3 + years of experience in a role responsible for customer satisfaction and business operations, for instance a Restaurant GM
• * Success operating independently and navigating competing priorities in a constantly changing environment
• * Proven track record of success in meeting and exceeding goals
• * Excellent communication, organizational, and influencing skills
• * 1+ years of experience using a POS (Point of Sale) software, ideally in the service industry
• * Experience with Salesforce CRM
• * Experience working in the tech industry or for a SAAS company
• * Training, teaching, or development experience

Qualifications

Must Haves

• Must be Bilingual/Fluent in Vietnamese and English
• * Bilingual/Fluent in Vietnamese & English required
• * Experience in the Restaurant or Hospitality Industry
• * 3 + years of experience in a role responsible for customer satisfaction and business operations, for instance a Restaurant GM
• * Success operating independently and navigating competing priorities in a constantly changing environment
• * Proven track record of success in meeting and exceeding goals
• * Excellent communication, organizational, and influencing skills

Nice to Haves

• * 1+ years of experience using a POS (Point of Sale) software, ideally in the service industry
• * Experience with Salesforce CRM
• * Experience working in the tech industry or for a SAAS company
• * Training, teaching, or development experience

Benefits

• Cash compensation (overtime, bonus/commissions if eligible)
• Equity
• Benefits
• Hybrid work model that fosters in-person collaboration while valuing individual needs