Product Designer, Point of Sale

Summary

Toast creates technology that helps restaurants and local businesses succeed in a digital world. The Product Designer will own end-to-end design for Point of Sale experiences, translating complex restaurant workflows into fast, intuitive, and reliable experiences across terminal and handheld surfaces while partnering with Product, Engineering, and Research.

Responsibilities

• Own and drive the end-to-end design process for Point of Sale experiences, moving from early discovery and concept development through high-fidelity execution with strong autonomy
• Translate complex operational workflows — order taking, modifications, payments, splits, and voids — into experiences that are fast, error-resistant, and easy to learn on the fly
• Design for the realities of restaurant service: high-pressure environments, time-sensitive decisions, and users who can't stop and read instructions during a dinner rush
• Partner closely with Product, Engineering, and Research to define how POS capabilities come to life across terminal and handheld surfaces, balancing technical constraints with user needs
• Create polished, high-fidelity artifacts that account for edge cases, hardware contexts, and the full range of restaurant types and service styles Toast supports
• Make work visible early and often, using prototypes and storytelling to build alignment and communicate tradeoffs across cross-functional partners
• Champion the server and front-of-house perspective in every design decision, ensuring that speed, clarity, and reliability are never compromised
• Contribute to design critiques and team collaboration, and integrate emerging AI-first tools and methods into your practice to accelerate exploration and execution

Skills

• * You have a demonstrated ability to use data and insights, including business metrics and user research, to substantiate design decisions and drive impact
• * You hold a high bar for design excellence. Your portfolio shows a disciplined process that accounts for fine details, edge cases, and complex real-world constraints
• * You are innately collaborative and actively manage stakeholders. Your collaborative style inspires others, and you build the dependability needed to enact influence with cross-functional partners
• * You excel at untangling ambiguity, breaking down complex workflows into intuitive, end-to-end user journeys
• * You understand what it means to design for speed and reliability — your instinct is to reduce friction, not add features
• * You take an AI-first design approach to quickly create conceptual prototypes but also possess strong visual design skills to polish beautiful and intuitive end-to-end journeys across multiple surfaces
• * 3+ years in product design, showing clear progression from executing tasks to owning broader product outcomes
• *Please include a portfolio link with your application.*
• **Location(s):** US (remote), Boston (hybrid), or New York (hybrid) - **EST preferred**

Qualifications

Must Haves

• * You have a demonstrated ability to use data and insights, including business metrics and user research, to substantiate design decisions and drive impact
• * You hold a high bar for design excellence. Your portfolio shows a disciplined process that accounts for fine details, edge cases, and complex real-world constraints
• * You are innately collaborative and actively manage stakeholders. Your collaborative style inspires others, and you build the dependability needed to enact influence with cross-functional partners
• * You excel at untangling ambiguity, breaking down complex workflows into intuitive, end-to-end user journeys
• * You understand what it means to design for speed and reliability — your instinct is to reduce friction, not add features
• * You take an AI-first design approach to quickly create conceptual prototypes but also possess strong visual design skills to polish beautiful and intuitive end-to-end journeys across multiple surfaces
• * 3+ years in product design, showing clear progression from executing tasks to owning broader product outcomes
• *Please include a portfolio link with your application.*

Nice to Haves

• **Location(s):** US (remote), Boston (hybrid), or New York (hybrid) - **EST preferred**

Benefits

• Cash compensation, including overtime and bonus/commissions if eligible
• Equity
• Benefits that support a healthy lifestyle and flexibility to meet changing needs
• AI tools provided across disciplines to support employees in building for customers faster and with higher quality
• Hybrid work model that fosters in-person collaboration while valuing individual needs