2027 - Software Implementation Intern

Summary

Transcard is a FinTech company providing global payment orchestration and digital payment solutions. The Software Implementation Intern will support client onboarding and the technical delivery of cloud-based payment and digital disbursement solutions while gaining experience in the Operations and Implementation departments.

Responsibilities

• Support the Implementation team throughout the client onboarding lifecycle, from kickoff through go-live, gaining exposure to end-to-end project delivery
• Assist in preparing for and documenting discovery workshops that assess client payment workflows, business processes, and technical requirements
• Shadow client-facing calls and meetings to learn platform capabilities, implementation strategy, and industry best practices
• Help maintain accurate records of client stakeholder communications and implementation status
• Assist with translating client business requirements into system configuration documentation
• Support configuration of platform components under supervision including account structures, API settings, and webhook setups in test and sandbox environments
• Help coordinate and track file-based and API-driven integration tasks between client systems and platform services
• Assist with validating configurations across testing and staging environments and logging results for the implementation team
• Support testing efforts, including executing basic test cases and documenting results for payment workflows and integrations
• Help track and organize implementation issues, escalating findings to the appropriate team member
• Assist in maintaining implementation plans, including tracking milestones, deliverables, and timelines in project tools
• Take notes and track action items during client and internal status meetings
• Help monitor and organize project risks, dependencies, and blockers for team visibility
• Support cross-functional coordination by relaying updates between Product, Engineering, Client Experience, and Operations
• Assist with go-live readiness tracking and checklist preparation
• Support user acceptance testing (UAT) by executing test scripts and documenting results for payment workflows, funding processes, and integrations
• Help verify transaction processing test results across payment rails (e.g., ACH, card, RTP) under team guidance
• Assist in developing and maintaining implementation documentation, solution diagrams, and workflow guides
• Help create user-friendly training materials and client guides that simplify technical processes
• Support the team in preparing client training and enablement materials

Skills

• Interest in software implementation, client onboarding, technical consulting, or SaaS delivery
• Basic familiarity with APIs, webhooks, or system integrations (coursework or personal projects welcome)
• Strong written and verbal communication skills, with the ability to explain technical concepts clearly
• Detail-oriented with strong organizational and time-management skills
• Ability to manage multiple tasks in a fast-paced environment
• Comfortable collaborating across teams and communicating with both technical and non-technical stakeholders
• Proactive, solution-oriented, and eager to take ownership of assigned tasks
• Comfortable operating in ambiguity and learning in a fast-evolving environment
• Completed or currently working towards a Bachelor's degree in Computer Science, Information Systems, Business Administration, or a similar field
• Candidate must reside in the US
• We are unable to offer visa sponsorship
• Interest in or coursework related to payments, fintech, banking, or financial services
• Exposure to payment processing concepts, such as ACH, card, or account-to-account payment flows

Qualifications

Must Haves

• Interest in software implementation, client onboarding, technical consulting, or SaaS delivery
• Basic familiarity with APIs, webhooks, or system integrations (coursework or personal projects welcome)
• Strong written and verbal communication skills, with the ability to explain technical concepts clearly
• Detail-oriented with strong organizational and time-management skills
• Ability to manage multiple tasks in a fast-paced environment
• Comfortable collaborating across teams and communicating with both technical and non-technical stakeholders
• Proactive, solution-oriented, and eager to take ownership of assigned tasks
• Comfortable operating in ambiguity and learning in a fast-evolving environment
• Completed or currently working towards a Bachelor's degree in Computer Science, Information Systems, Business Administration, or a similar field
• Candidate must reside in the US
• We are unable to offer visa sponsorship

Nice to Haves

• Interest in or coursework related to payments, fintech, banking, or financial services
• Exposure to payment processing concepts, such as ACH, card, or account-to-account payment flows

Benefits

• Medical benefits for full-time employees, starting the first of the month following the month of hire
• Dental benefits for full-time employees, starting the first of the month following the month of hire
• Vision benefits for full-time employees, starting the first of the month following the month of hire
• 401(k) match for full-time employees, starting the first of the month following the month of hire
• Paid time off for full-time employees, starting the first of the month following the month of hire
• Life and disability insurance for full-time employees, starting the first of the month following the month of hire
• Remote capabilities for qualified individuals
• Meaningful projects utilized by the business
• Exposure to a variety of opportunities within the Implementation Department