Manager, Platform Solutions

Summary

Transcarent is transforming healthcare through a personalized, technology-enabled experience that connects members to high-quality, affordable care. The Manager, Platform Solutions will lead the strategy, growth, integration, and operational performance of the Virtual Care solution within the WayFinding platform, while managing partnerships, commercialization, analytics, and cross-functional initiatives.

Responsibilities

• Drive innovation in Virtual Care solution offering including exploration of expanded primary care and clinical navigation care delivery models
• Define success criteria for existing book of business and evolve solution to meet new client/Market needs
• Improve integration of Virtual Care into the broader WayFinding Platform
• Align stakeholders to execute on strategy and deliver measurable outcomes against KPIs
• Lead day-to-day external partnership management
• Support design of scalable workflows and operating processes spanning staffing, billing/reimbursement , and launch readiness to ensure solution success
• Drive operational excellence and continuous improvement through root-cause analysis
• Serve as the Virtual Care subject matter expert to support sales, implementation, RFPs, finalist presentations, client escalations, and external partner conversations
• Lead adoption and expansion across employer and health plan segments by defining go-to-market motion, positioning, and pricing
• Identify upsell opportunities to expand adoption across the WayFinding Platform
• Lead program governance for the integrated Virtual Care solution and serve as the day-to-day Transcarent solutions leader and partnership manager for cross-functional teams
• Program and project manage initiatives from intake through launch and ongoing optimization that improve the client and Member experience
• Partner with Finance and leadership to evaluate pricing, reimbursement, margins, savings, and performance metrics
• Translate performance data and market intelligence into clear recommendations and influence stakeholders toward measurable outcomes

Skills

• Bachelor's degree  required
• Minimum of 3-5+ years of relevant experience in healthcare business management , solution s delivery, or product management
• Proven track record of building and scaling programs in healthcare, digital health, or B2B businesses
• Strong business acumen with an understanding of healthcare economics and population health
• Exceptional leadership, communication, and cross-functional collaboration skills
• Comfortable in fast-paced and evolving organizations with a willingness to be flexible and pivot when needed
• Master's  or higher in healthcare, public  health  or business-related field preferred

Qualifications

Must Haves

• Bachelor's degree  required
• Minimum of 3-5+ years of relevant experience in healthcare business management , solution s delivery, or product management
• Proven track record of building and scaling programs in healthcare, digital health, or B2B businesses
• Strong business acumen with an understanding of healthcare economics and population health
• Exceptional leadership, communication, and cross-functional collaboration skills
• Comfortable in fast-paced and evolving organizations with a willingness to be flexible and pivot when needed

Nice to Haves

• Master's  or higher in healthcare, public  health  or business-related field preferred

Benefits

• All regular employees are eligible for the corporate bonus program or a sales incentive (target included in OTE), as well as stock options.
• Competitive medical, dental, and vision coverage
• Competitive 401(k) Plan with a generous company match
• Flexible Time Off/Paid Time Off, 13 paid holidays
• Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
• Mental Health and Wellness benefits