Service Support Coordinator

Summary

Traveling with Michaila is seeking a reliable and detail-oriented Service Support Coordinator to help manage client requests and coordinate service-related tasks. The role involves tracking progress, maintaining documentation, communicating with clients and team members, and ensuring workflows are completed accurately and efficiently in a fully remote environment.

Responsibilities

• Coordinate service requests, timelines, and task progress
• Communicate with clients and team members to gather and confirm details
• Track updates, monitor outstanding items, and follow up as needed
• Maintain organized digital records and service documentation
• Ensure all tasks are completed accurately and on time
• Assist with workflow coordination to keep operations running efficiently
• Support a positive and seamless client experience

Skills

• Strong communication and organizational skills
• Ability to manage multiple tasks and prioritize effectively
• Comfortable working independently in a remote environment
• Detail-focused, dependable, and proactive
• Tech-savvy and able to learn new systems quickly
• Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM
• Experience in customer service, coordination, administrative support, or operations (preferred, not required)

Qualifications

Must Haves

• Strong communication and organizational skills
• Ability to manage multiple tasks and prioritize effectively
• Comfortable working independently in a remote environment
• Detail-focused, dependable, and proactive
• Tech-savvy and able to learn new systems quickly
• Must be a citizen of the US, UK, Australia, Mexico, Spain, or LATAM

Nice to Haves

• Experience in customer service, coordination, administrative support, or operations (preferred, not required)

Benefits

• Fully remote flexibility
• Structured onboarding and ongoing support
• Clear systems and processes designed for success
• Opportunity to build valuable coordination and support skills
• Supportive and collaborative team environment