Context Engineer (PST based)

Summary

Triple Whale is an AI operating system for modern ecommerce that helps brands turn business data into actionable decisions. The Context Engineer will lead customer activation for Moby, translating ecommerce and marketing goals into practical AI workflows, coaching users, maintaining strategic relationships, and sharing feedback to improve the product.

Responsibilities

• Lead customer activation for Moby, helping new users identify the first use cases most likely to create value
• Translate each customer’s goals, team structure, marketing motion, and growth challenges into practical Moby workflows
• Enable customer operators to use Moby in their day-to-day work across paid media, measurement, creative, and growth planning
• Coach customers on how to evaluate Moby’s recommendations, ask better questions, and turn AI outputs into decisions
• Be prescriptive during onboarding: diagnose opportunities, recommend workflows, and help customers build early trust in Moby
• Maintain strategic relationships with customers to help them discover and adopt new Moby use cases over time
• Identify repeatable activation patterns and turn them into playbooks the broader team can use
• Partner with product, design, and engineering to share customer feedback and improve the Moby experience

Skills

• Hands-on experience in media buying, growth marketing, ecommerce marketing, or agency strategy
• Familiarity with platforms such as Meta, Google, TikTok, Amazon, Shopify, Klaviyo, or similar ecommerce/growth tools
• Strong understanding of marketing metrics like CAC, ROAS, MER, LTV, AOV, contribution margin, retention, and payback
• Practical experience using AI tools such as Claude, ChatGPT, Perplexity, Cursor, Replit, Lovable, n8n, or similar systems
• Strong communication skills and comfort working directly with founders, marketers, operators, and agencies
• The confidence to be prescriptive without taking over: you can recommend what to do while teaching the customer how to operate
• Curiosity, speed, and a collaborative attitude in a fast-moving environment
• Agency experience or experience managing multiple brands/accounts
• Experience scaling DTC or retail brands
• Familiarity with attribution, incrementality, MMM, or marketing measurement
• Comfort with SQL or BI tools
• Experience in customer success, solutions consulting, or performance marketing leadership

Qualifications

Must Haves

• Hands-on experience in media buying, growth marketing, ecommerce marketing, or agency strategy
• Familiarity with platforms such as Meta, Google, TikTok, Amazon, Shopify, Klaviyo, or similar ecommerce/growth tools
• Strong understanding of marketing metrics like CAC, ROAS, MER, LTV, AOV, contribution margin, retention, and payback
• Practical experience using AI tools such as Claude, ChatGPT, Perplexity, Cursor, Replit, Lovable, n8n, or similar systems
• Strong communication skills and comfort working directly with founders, marketers, operators, and agencies
• The confidence to be prescriptive without taking over: you can recommend what to do while teaching the customer how to operate
• Curiosity, speed, and a collaborative attitude in a fast-moving environment

Nice to Haves

• Agency experience or experience managing multiple brands/accounts
• Experience scaling DTC or retail brands
• Familiarity with attribution, incrementality, MMM, or marketing measurement
• Comfort with SQL or BI tools
• Experience in customer success, solutions consulting, or performance marketing leadership

Benefits

• Remote role with a strong preference for candidates based on the West Coast
• Equal opportunity employer committed to creating an inclusive environment