Product Management Trainee - Bilingual Mandarin Required

Summary

TrustWILL is a post-purchase and retention suite built for Shopify brands. They are seeking a Product Management Trainee who will support core product tasks, learn the full PM workflow, and eventually own a product module or direction as the portfolio grows.

Responsibilities

• Collect and analyze user feedback, customer requests, product data, and market information to identify product improvement opportunities
• Participate in feature planning discussions — ideation, user flows, and solution design
• Under PM guidance, produce requirement documents, user flows, wireframes, functional specs, and acceptance criteria
• Track features from discovery through design, engineering, and launch — make sure problems are clearly defined and solutions land correctly
• Monitor product data and user feedback after launch; surface issues and propose next improvements
• Join user interviews and feedback sessions with Shopify merchants and ecommerce brands
• Track competitors in your product's category and produce structured competitive analysis
• Convert user insights and market signals into actionable product recommendation
• Work closely with engineering, design, QA, operations, and customer success to drive high-quality product delivery
• Proactively track project progress and flag issues early
• Own your tasks with a results mindset — follow through on commitments and complete retrospectives after launch
• Learn product planning, user research, data analysis, and project management through real work
• Conduct retrospectives on the features you ship; build your product judgment through iteration
• As you grow, take on increasing responsibility — eventually owning a product module or workstream independently

Skills

• Recent graduate from a US university (BS or MS), or within 1–2 years of graduation
• Mandarin Chinese communication ability required
• Genuine interest in internet products, SaaS, or the tech industry — you want to build a career in product management
• Sensitive to user experience and product details; you ask 'why does this problem exist?' and 'how do we make this better?'
• Curious about new technology; willing to learn continuously and move fast
• Fast learner who can absorb new business contexts, product logic, and technical concepts
• Structured thinker — you can break down complex problems, identify the core issue, and form clear conclusions
• Comfortable grounding product decisions in data and user facts
• Strong sense of ownership — you go beyond your assigned tasks and proactively drive resolution
• Results-oriented; when faced with uncertainty, you gather information, coordinate resources, and follow through
• Detail-oriented and thorough — you balance execution speed with delivery quality
• Strong written and verbal English communication — you can clearly articulate ideas and product thinking
• Collaborative across functions — you build effective working relationships with engineering, design, and business teams
• Open to feedback; constructive and practical in discussions
• Any major welcome; Computer Science, Information Systems, Business Analytics, Engineering, Economics, or Design preferred
• Internship experience in product management, product operations, business analysis, user research, software development, or a SaaS company is a plus

Qualifications

Must Haves

• Recent graduate from a US university (BS or MS), or within 1–2 years of graduation
• Mandarin Chinese communication ability required
• Genuine interest in internet products, SaaS, or the tech industry — you want to build a career in product management
• Sensitive to user experience and product details; you ask 'why does this problem exist?' and 'how do we make this better?'
• Curious about new technology; willing to learn continuously and move fast
• Fast learner who can absorb new business contexts, product logic, and technical concepts
• Structured thinker — you can break down complex problems, identify the core issue, and form clear conclusions
• Comfortable grounding product decisions in data and user facts
• Strong sense of ownership — you go beyond your assigned tasks and proactively drive resolution
• Results-oriented; when faced with uncertainty, you gather information, coordinate resources, and follow through
• Detail-oriented and thorough — you balance execution speed with delivery quality
• Strong written and verbal English communication — you can clearly articulate ideas and product thinking
• Collaborative across functions — you build effective working relationships with engineering, design, and business teams
• Open to feedback; constructive and practical in discussions

Nice to Haves

• Any major welcome; Computer Science, Information Systems, Business Analytics, Engineering, Economics, or Design preferred
• Internship experience in product management, product operations, business analysis, user research, software development, or a SaaS company is a plus

Benefits

• 401(k)
• PTO
• Paid Holidays
• Insurance