Success Manager - Partner Insights & Enablement

Summary

Truveta is a health provider-led data platform focused on using data to save lives and improve healthcare research and decision-making. The Customer Success Manager will own strategic relationships with healthcare, life sciences, and research partners, guiding them through clinical data and evidence workflows while driving adoption, enablement, renewals, and expansion.

Responsibilities

• Own a portfolio of Truveta customer relationships across onboarding, adoption, research execution, renewal readiness, and expansion. Develop success plans, establish measurable outcomes, and ensure customers realize sustained value from Truveta
• Guide customers through research and analytics workflows, including cohort definition, feasibility assessment, study design considerations, data interpretation, and effective use of Truveta products and services
• Translate customer goals, clinical workflows, and research questions into clear requirements, action plans, and deliverables. Coordinate across product, research, engineering, commercial, and support teams to drive resolution and progress
• Manage customer education, enablement, training, and stakeholder and executive-ready communications. Clearly summarize research findings, product capabilities, risks, and recommendations in Truveta-branded reports, slide decks, and presentations
• Build trusted relationships with clinical, operational, informatics, analytics, and research stakeholders at health systems and life sciences organizations. Serve as a strategic advisor and customer advocate
• Identify opportunities to deepen product adoption and expand customer impact. Partner with commercial teams on account planning, renewal preparation, and growth opportunities
• Proactively identify delivery, workflow, or adoption risks and develop practical recommendations for resolution
• Occasional but mandatory domestic travel (~2-5x/yr), plus the ability to attend virtual meetings across US time zones

Skills

• 4+ years of experience working in a field which developed exposure to and understanding of electronic medical record (EMR) data, real-world data (RWD), real world evidence (RWE), public health research, or regulatory submissions
• 2+ years of experience in customer success, account management, consulting, ideally with a focus on life science or healthcare analytics customers
• Demonstrated experience with public health research, epidemiology, outcomes research, health services research, real-world data (RWD), real-world evidence (RWE), or clinical research
• Strong project and stakeholder management skills, including the ability to align clinical, technical, operational, and executive audiences around shared goals and deliverables
• Excellent written and verbal communication skills, with the ability to explain scientific, analytical, and technical concepts to audiences with varying levels of familiarity
• Ability to work independently, take ownership of deliverables, navigate ambiguity, and manage multiple customer priorities simultaneously
• Proactive, solutions-oriented mindset with strong judgment, attention to detail, and a commitment to timely, high-quality execution
• High degree of professionalism, curiosity, empathy, and enthusiasm for Truveta's mission of Saving Lives with Data
• Direct experience working at an EMR vendor, or substantial experience implementing, supporting, or advising customers on Epic or Cerner platforms and workflows is an absolute plus
• Bachelor's or master's degree in public health, epidemiology, health services research, biomedical informatics, biostatistics, health economics, or another quantitative or health-related discipline
• Experience supporting health systems, life sciences organizations, academic researchers, or government/public health customers using clinical data for research, quality improvement, or evidence generation
• Experience with clinical data models, EHR workflows, interoperability, population health, registries, analytics, or clinical informatics
• Experience with statistical analysis or querying tools such as SQL, R, Python, or similar technologies

Qualifications

Must Haves

• 4+ years of experience working in a field which developed exposure to and understanding of electronic medical record (EMR) data, real-world data (RWD), real world evidence (RWE), public health research, or regulatory submissions
• 2+ years of experience in customer success, account management, consulting, ideally with a focus on life science or healthcare analytics customers
• Demonstrated experience with public health research, epidemiology, outcomes research, health services research, real-world data (RWD), real-world evidence (RWE), or clinical research
• Strong project and stakeholder management skills, including the ability to align clinical, technical, operational, and executive audiences around shared goals and deliverables
• Excellent written and verbal communication skills, with the ability to explain scientific, analytical, and technical concepts to audiences with varying levels of familiarity
• Ability to work independently, take ownership of deliverables, navigate ambiguity, and manage multiple customer priorities simultaneously
• Proactive, solutions-oriented mindset with strong judgment, attention to detail, and a commitment to timely, high-quality execution
• High degree of professionalism, curiosity, empathy, and enthusiasm for Truveta's mission of Saving Lives with Data
• Direct experience working at an EMR vendor, or substantial experience implementing, supporting, or advising customers on Epic or Cerner platforms and workflows is an absolute plus

Nice to Haves

• Bachelor's or master's degree in public health, epidemiology, health services research, biomedical informatics, biostatistics, health economics, or another quantitative or health-related discipline
• Experience supporting health systems, life sciences organizations, academic researchers, or government/public health customers using clinical data for research, quality improvement, or evidence generation
• Experience with clinical data models, EHR workflows, interoperability, population health, registries, analytics, or clinical informatics
• Experience with statistical analysis or querying tools such as SQL, R, Python, or similar technologies

Benefits

• Comprehensive benefits with strong medical, dental and vision insurance plans
• 401K plan
• Professional development & training opportunities for continuous learning
• Work/life autonomy via flexible work hours and flexible paid time off
• Generous parental leave
• Regular team activities (virtual and in-person as soon as we are able)
• The team enjoys the flexibility of a hybrid model and working from anywhere.