Partner Success Manager - New Vertical

Summary

Via uses technology to transform transportation around the world. The Partner Success Manager will manage relationships with school district partners, analyze transit performance, lead renewals and expansions, coordinate service launches, and help scale the Student Transit vertical nationally.

Responsibilities

• Build Trusted Partner Relationships: Serve as the primary point of contact for school district leadership, transportation directors, and operators, building durable, trust-based relationships through empathy, responsiveness, and a deep understanding of their priorities and challenges
• Drive Service Quality & Efficiency: Analyze daily, weekly, and long-term transit performance data to understand what’s working, identify challenges, and provide actionable recommendations that improve routing, student safety, and operational efficiency
• Lead Renewals & Expansions: Partner with customers to understand their evolving goals, negotiate complex contract renewals and service expansions, and grow year-over-year adoption and revenue across your partner portfolio
• Champion Partner Needs Internally: Build strong internal partnerships with product, operations, deployment, and marketing teams, bringing the customer perspective to the table and advocating for improvements that meaningfully address partner and student needs
• Communicate Across All Levels: Deliver clear, compelling presentations and operational updates to audiences ranging from school boards and superintendents to frontline transit staff, adapting your approach to meet each audience where they are
• Build and Scale Playbooks: Help establish best practices, success metrics, and operational workflows that enable us to deliver an exceptional partner experience as we scale the Student Transit vertical nationally

Skills

• Customer-first
• Self-starting team player
• Communicates clearly and effectively
• A minimum of 2 years of client-facing experience
• Analytical: You're comfortable diving into operational data, extracting meaningful insights, and translating numbers into clear strategic narratives
• Self-Starter & Builder: You thrive in fast-paced, high-growth settings with ambiguity, taking ownership and solving problems proactively
• Strong Communicator: You have exceptional written and verbal presentation skills, with a talent for translating complex operational models into simple, compelling concepts
• Ideally in sales, business development, customer success, account management, consulting, or B2G/education tech
• Mission-Driven: You're excited about modernizing student transportation and improving access to education
• Prior experience in transit, education, or public sector sales/CS is a plus

Qualifications

Must Haves

• customer-first
• self-starting team player
• communicates clearly and effectively
• a minimum of 2 years of client-facing experience
• Analytical: You're comfortable diving into operational data, extracting meaningful insights, and translating numbers into clear strategic narratives
• Self-Starter & Builder: You thrive in fast-paced, high-growth settings with ambiguity, taking ownership and solving problems proactively
• Strong Communicator: You have exceptional written and verbal presentation skills, with a talent for translating complex operational models into simple, compelling concepts

Nice to Haves

• ideally in sales, business development, customer success, account management, consulting, or B2G/education tech
• Mission-Driven: You're excited about modernizing student transportation and improving access to education
• Prior experience in transit, education, or public sector sales/CS is a plus

Benefits

• Variable pay and equity as part of a total compensation package
• Comprehensive health coverage, with low-cost dental and vision plans
• A 401(k) with company match and vesting
• Fully paid parental leave for new parents, with extended leave options
• Additional benefits (mental health, pet insurance, and other wellness perks)
• 20 days of paid time off (PTO) annually