Role Overview:
We are seeking a detail-oriented and tech-savvy Operations Support Specialist to join our team. This role involves hands-on work with hardware and software tools to collect, process, and manage operational data. The ideal candidate will have strong organizational and communication skills, a proactive mindset, and the ability to adapt in dynamic environments.
Key Responsibilities:
Accurate and timely collection, extraction and processing of data using proprietary software.Installing and testing hardware (requires use of technical/installation equipment).Identify and troubleshoot recurring problems and work with team to make improvementsRaise dependencies and risks when performing operationsSupport device inventory maintenance and setup and prepare devices for operationsMinimum requirements:
Ability to work both independently and within a teamAbility to efficiently plan, document, and communicate status on projects.Strong verbal and written English communication skills with the ability to communicate cross-functionally with local and Global teams/stakeholdersAbility to navigate ambiguity and make quick course corrections when necessaryAptitude for learning new technologiesStrong organizational skills and superior attention to detailStrong analytical and problem-solving skillsAbility to meet deadlines and schedules and be accountableWillingness and ability to travel within city limits as well as in the regionAbility to work on feet for several hours and in indoor/outdoor environments during all types of weather (up to 10 miles per day)Clean driving record and a valid Driver’s LicensePreferred Qualifications:
BA or BS degree or equivalent practical experience.Experience using Android, iOS, or in-development tools, Familiarity with Mobile & web technologies