Technical Field Specialist

Summary

TSMG Holding is a top tier technology company seeking a Technical Field Specialist to provide technical support for in-field data collection experiments. The role involves coordinating data collection, ensuring device configurations, and addressing technical issues during operations.

Responsibilities

• Reviewing device configuration requirements (e.g., OS versions, user accounts, settings, installed apps, connectivity, etc.)
• Ensuring that devices are configured to run properly based on the requirements and that data can be collected and successfully passed to backend systems
• Obtaining required devices from inventory and configuring those devices for field operators
• Conducting trial runs to assure that devices and connections to backend systems are working properly
• Conducting and leading in-field data collection
• Providing frequent status updates
• Addressing any technical issues that occur in the field, including extracting device diagnostic logs, opening bugs and escalating to Client Staff as required
• Documenting and reporting on: pilot results and downtimes for different apps, tool issues, and bugs that impact pilot operations
• Verifying that data collected has successfully transferred to backend systems
• Participating in data analysis and extraction as required
• Proactively identifying areas for program and workflow improvement

Skills

• BA/BS degree, or min. 2-3 years of relevant testing/support experience is required
• Must have 1+ years of QA testing or technical support experience of Mobile Apps
• Familiarity with Mobile & web technologies organizational tools like Google Spreadsheets/ Excel (SQL, Javascript, etc skills a plus)
• Strong verbal and written English communication skills with the ability to communicate cross-functionally with local and Global teams/stakeholders
• Strong teamwork skills
• Driver's license and ability to drive and use other forms of transportation to conduct pilots at various local venues including client offices, stand alone stores, and shopping malls
• Clean driver's and criminal record

Qualifications

Must Haves

• BA/BS degree, or min. 2-3 years of relevant testing/support experience is required
• Must have 1+ years of QA testing or technical support experience of Mobile Apps
• Familiarity with Mobile & web technologies organizational tools like Google Spreadsheets/ Excel (SQL, Javascript, etc skills a plus)
• Strong verbal and written English communication skills with the ability to communicate cross-functionally with local and Global teams/stakeholders
• Strong teamwork skills
• Driver's license and ability to drive and use other forms of transportation to conduct pilots at various local venues including client offices, stand alone stores, and shopping malls
• Clean driver's and criminal record