IT Clinical Systems Analyst (Epic Grand Central)

Summary

UMC Health System is a leading healthcare provider in Texas, and they are seeking an IT Clinical Systems Analyst. The role involves designing, building, testing, and supporting clinical information systems, along with managing incident requests and ensuring system availability.

Responsibilities

• Assist in the comprehensive testing of applications to include but not limited to documentation of testing progress and communications of all issues, unit and integration testing, and coordination of workflow validation with super users
• Effectively communicates status updates of tasks, project plans, risk points and milestones to appropriate team members, customers, and management throughout the lifecycle of a project
• Manages incoming Incident Requests (IRs) and/or Service Requests (SRs) timely and to resolution within the established timeframe. When a resolution cannot be identified, escalation to the appropriate manager and/or vendor is required
• Effectively communicates status updates of tasks, project plans, risk points and milestones to appropriate team members, customers, and management throughout the lifecycle of a project
• Functions in an on-call role for assigned systems; available to adjust work hours as necessary to accommodate scheduled/unscheduled downtimes and implementations
• Staff both scheduled and unscheduled system downtimes as needed and round on assigned units and ensure clinical system availability during service interruption. Responsible for notifying supported area(s) when functionality is restored
• Assists in the evaluation of business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
• All other duties related assigned responsibilities

Skills

• High School Diploma or GED
• Applicable license
• Ability to communicate with end users to ensure that customer needs are understood and appropriate decisions are facilitated
• Possess strong communication skills, analytical, project management, and problem solving skills
• Ability to work in a team environment and independently
• PC skills and understanding of commonly used software a plus

Qualifications

Must Haves

• High School Diploma or GED
• Applicable license
• Ability to communicate with end users to ensure that customer needs are understood and appropriate decisions are facilitated
• Possess strong communication skills, analytical, project management, and problem solving skills
• Ability to work in a team environment and independently
• PC skills and understanding of commonly used software a plus