US-Based Change Manager

Summary

Unisys is seeking a US-Based Change Manager to manage and coordinate IT changes through the organization’s Change Management process. The role oversees change assessment, approval, scheduling, implementation, documentation, performance monitoring, compliance, and process improvement while minimizing business disruption.

Responsibilities

• Manage and coordinate Standard, Normal, and Emergency Changes within the IT environment
• Review Change Requests (CRs) for completeness, risk, impact, implementation and rollback plans
• Coordinate Change Advisory Board (CAB) meetings and obtain required approvals
• Ensure changes are scheduled appropriately to avoid business disruption and conflicts
• Monitor change implementation and ensure adherence to approved plans
• Coordinate with Service Desk, Infrastructure, Application, Network, Security and other IT teams
• Track failed, rejected, unauthorized and emergency changes and drive corrective actions
• Maintain accurate change records and documentation in ITSM system
• Perform Post Implementation Reviews (PIR) for failed or high-risk changes
• Monitor Change Management KPIs such as change success rate, change failure rate, emergency changes and unauthorized changes
• Identify opportunities to improve the Change Management process and increase automation
• Ensure compliance with ITIL processes, internal policies and audit requirements
• Support major incidents where emergency changes are required to restore services quickly

Skills

• ITIL / IT Service Management knowledge
• ServiceNow Change Management
• Incident, Problem and Change Management processes
• Risk and impact assessment
• CAB coordination
• Stakeholder management
• Reporting and KPI analysis
• Strong communication and coordination skills
• This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government

Qualifications

Must Haves

• ITIL / IT Service Management knowledge
• ServiceNow Change Management
• Incident, Problem and Change Management processes
• Risk and impact assessment
• CAB coordination
• Stakeholder management
• Reporting and KPI analysis
• Strong communication and coordination skills
• This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government