Benefit Systems Support Admin

Summary

USI Insurance Services is an insurance services company seeking a Benefit Systems Support Administrator to support the delivery and adoption of benefits administration platforms. The role provides training, implementation and renewal support, client service, data maintenance, and coordination among clients, brokers, vendors, and internal teams.

Responsibilities

• Monitor and manage shared mailboxes, ensuring requests are addressed in accordance with established service standards
• Coordinate and schedule platform demonstrations, training sessions, and educational support for internal and external stakeholders
• Support all phases of implementation and renewal projects to ensure timely completion and adherence to client expectations and company standards
• Coordinate the collection of client information and ensure all required forms and documentation are completed for platform implementations and renewals
• Provide client training, guidance, and ongoing support to facilitate successful onboarding and platform utilization
• Support platform installations, renewals, testing activities, and electronic data interchange (EDI) processes
• Maintain and monitor client data to identify required updates and upcoming renewal activities
• Participate in meetings with clients, brokers, vendors, and internal teams to support project objectives and resolve issues
• Collaborate with management, internal teams, and agency partners to identify, address, and resolve client service issues in a timely manner
• Participate in cross-training to expand platform and product knowledge
• Sit for extended periods while working at a computer or attending virtual meetings
• Operate office equipment and use repetitive hand motions, such as typing
• Communicate clearly via phone, video conferencing tools, email, and in person
• Occasional movement around the office to attend meetings, interact with team members, or access shared office resources (e.g. printers, supplies). Includes standing, walking, bending, kneeling, squatting and/or reaching
• Infrequently, lifting or carrying items that range from 10-50lbs may be required
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job

Skills

• • 3+ years of employee benefits experience; experience in a group benefits environment preferred
• • High School Diploma or GED required
• • Experience with benefits administration systems, benefits technology platforms, or related applications
• • Strong administrative, data entry, and organizational skills with a high degree of accuracy
• • Experience auditing data, identifying discrepancies, and ensuring data integrity
• • Proficiency with Microsoft Office, including Excel
• • Ability to prioritize workload, manage multiple deadlines, and work effectively in a fast-paced, team environment
• • Adaptability and willingness to learn new systems, technologies, and processes
• • Sit for extended periods while working at a computer or attending virtual meetings
• • Operate office equipment and use repetitive hand motions, such as typing
• • Communicate clearly via phone, video conferencing tools, email, and in person
• • Occasional movement around the office to attend meetings, interact with team members, or access shared office resources (e.g. printers, supplies). Includes standing, walking, bending, kneeling, squatting and/or reaching
• • Infrequently, lifting or carrying items that range from 10-50lbs may be required
• Experience in a group benefits environment preferred
• Bachelor's degree preferred

Qualifications

Must Haves

• • 3+ years of employee benefits experience; experience in a group benefits environment preferred
• • High School Diploma or GED required
• • Experience with benefits administration systems, benefits technology platforms, or related applications
• • Strong administrative, data entry, and organizational skills with a high degree of accuracy
• • Experience auditing data, identifying discrepancies, and ensuring data integrity
• • Proficiency with Microsoft Office, including Excel
• • Ability to prioritize workload, manage multiple deadlines, and work effectively in a fast-paced, team environment
• • Adaptability and willingness to learn new systems, technologies, and processes
• • Sit for extended periods while working at a computer or attending virtual meetings
• • Operate office equipment and use repetitive hand motions, such as typing
• • Communicate clearly via phone, video conferencing tools, email, and in person
• • Occasional movement around the office to attend meetings, interact with team members, or access shared office resources (e.g. printers, supplies). Includes standing, walking, bending, kneeling, squatting and/or reaching
• • Infrequently, lifting or carrying items that range from 10-50lbs may be required

Nice to Haves

• experience in a group benefits environment preferred
• Bachelor's degree preferred

Benefits

• Medical benefits
• Wellness benefits
• Dental benefits
• Vision benefits
• 401(k)
• Flexible spending accounts
• Health savings accounts
• Short-term disability
• Long-term disability
• Life insurance
• Other employer-sponsored and voluntary programs
• Generous paid time off policy
• Paid family leave benefit
• Paid holiday time
• On-site, remote, or hybrid work environment