University of Utah
Posted 122 days agoVerified live 1d ago
IT Support / Help Desk Technician I
Brief overview
Salt Lake City, UTHybrid
$17/hrStated minimum
Cap-exemptNo H-1B lottery
524 H-1B approvalsDept. of Labor
50 green cardsCertified filings
About the company
University of Utahutah.edu
The University of Utah, located in Salt Lake City in the foothills of the Wasatch Mountains, is the flagship institution of higher learning in Utah.
Visa sponsorship history
4 years sponsoring, last filed FY2026Cap-exempt
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.524H-1B approved
98%approval rate
281new H-1B hires
50PERM certified
$88,840median wage / yr
H-1B Petition ApprovalsVisas USCIS actually granted: the strongest sign the company sponsors.
2023171
2024170
2025161
202622
LCA Certified ApplicationsAn early filing step, not a visa approval: it signals intent, not confirmed sponsorship.
202341
202448
202548
202626
Green Card (PERM) FilingsCertified green card filings: a long-term commitment to international hires.
202315
202413
202520
20262
Top sponsored roles
Assistant ProfessorResearch AssociatePostdoctoral Research AssociateResearch Assistant ProfessorAssistant Professor (Clinical)
Sponsored employees from
IndiaChinaIranSouth KoreaUnited Kingdom
Job description
Summary
University of Utah is seeking an IT Support / Help Desk Technician I to join their University Information Technology team. The role involves providing first point of contact support for computer hardware/software, security, account permissions, and network issues while ensuring effective communication and documentation of problems and solutions.
Responsibilities
- The incumbent for this position is the first point of contact for callers (guest, student, faculty, staff, affiliate) seeking support for computer hardware/software, security, account permissions, and network issues
- Diagnoses the issues to determine root cause and seeks to resolve the issue at point of contact by using knowledge management articles and front-line troubleshooting efforts
- When appropriate, dispatches requests to solution providers and escalates to advanced staff
- Tracks and documents problems and solutions
- This position will report directly to the UIT Help Desk manager
Skills
- 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience)
- Requires little to no related experience
Qualifications
Must Haves
- 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience)
- Requires little to no related experience
Benefits
- Full-time, benefited help desk agent position
- Position is eligible for hybrid or on-site work from within the state of Utah
- On-site training and, occasionally, on-site work
- Employee who telecommutes will be responsible for providing space, telephone, printing, networking and/or internet capabilities at the telecommute location and signing the University of Utah Telecommuting Agreement
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