Digital Project Coordinator

Summary

Urban Insight is a leading digital agency creating innovative websites and web applications for organizations that make a difference. They are seeking a motivated Digital Project Coordinator to manage support workflows, translate client requests into clear instructions, and ensure client websites are secure and up-to-date.

Responsibilities

• Own day-to-day coordination, prioritization, and management of work for Support clients and the Service Desk. Keep client websites secure and up-to-date, address enhancement requests, and guide clients through documented planning, quality assurance, and launch processes for updates
• Serve as a dependable client contact for Support accounts. Proactively communicate ticket status, guide clients through request scoping, and present progress or requirements confidently in check-in meetings
• Shadow Senior Project Managers on large-scale, complex client engagements to learn agency delivery methodologies and project lifecycles, while actively supporting day-to-day execution, including shepherding development tickets, meeting scheduling and summaries, performing QA testing, and managing content entry
• Manage support schedules, project budgets, and ticket scopes proactively. Participate in internal team and client meetings, evaluate minor technology frameworks or enhancements, and maintain high organization standards for ticket tracking
• Learn and utilize internal PM tools, ticketing systems, and emerging AI tools to improve personal task efficiency and share helpful insights with the project management team

Skills

• Minimum of one year of project management or project coordination experience, preferably at a digital agency in web design and development
• Demonstrated ability to coordinate and prioritize support requests
• Proficiency with Drupal and/or WordPress, including content entry, basic configuration, and troubleshooting minor site issues
• Strong client communication and presentation skills
• Ability to produce concise, clear, professional memos, documentation, and ticket requirements
• Active use of AI tools in your current workflow to improve project delivery efficiency
• Bachelor's degree in a related field or equivalent experience
• Previous success working remotely
• Solid understanding of Agile or ticket management practices (Scrum and Kanban processes) is a plus

Qualifications

Must Haves

• Minimum of one year of project management or project coordination experience, preferably at a digital agency in web design and development
• Demonstrated ability to coordinate and prioritize support requests
• Proficiency with Drupal and/or WordPress, including content entry, basic configuration, and troubleshooting minor site issues
• Strong client communication and presentation skills
• Ability to produce concise, clear, professional memos, documentation, and ticket requirements
• Active use of AI tools in your current workflow to improve project delivery efficiency
• Bachelor's degree in a related field or equivalent experience

Nice to Haves

• Previous success working remotely
• Solid understanding of Agile or ticket management practices (Scrum and Kanban processes) is a plus

Benefits

• Medical, Dental and Vision insurance (95% employer-paid for you)
• Paid time off (15 days increasing to 20 after four years)
• Holiday time off (~10 days per year)
• Company-sponsored 401(k) plan with employer match
• An annual customized training plan and time to study
• Performance and compensation reviews annually
• We offer a flexible working environment - work from anywhere in the United States
• We work with you to create a career path that works for you
• We allocate resources and time for training and professional development
• We have weekly events to keep the team connected: Lunch & Learns, Office Hours, and Game Breaks