Events & Program Experience Intern

Summary

USA Football is seeking a highly motivated person who will serve as the Events and Program Experience intern. The position will assist with programs such as the National Team, USA Football Talent ID Camps, and other USA Football Community Programs.

Responsibilities

• Provide customer service to all events and programs such as U.S. National Teams, High Performance, Talent ID Camps, NTDP Program Events, etc. This will include athlete, parent, coach and league director communication
• Communicate with new and prospective athletes and leagues via phone and email to assist with their accounts and event opportunities as we push towards LA 2028
• Brainstorming creative ideas on how to create a positive customer experience for athletes, parents, fans, coaches, referees, etc
• Assist with operational and logistical planning for programs and events including, U.S. National Team Events, Junior International Cup, Select Bowl, and other events as assigned
• Provide customer service to all international teams competing in Junior International Cup – including details on travel, meals, housing, practice schedules, game play and other information needing to be communicated
• Assist with Junior International Cup operational staff communication
• Brainstorms ways to improve efficiency in communication to coaches, teams, staff and operational staff for Junior International Cup
• Assist with on-site execution for various USA Football events and programs as needed

Skills

• Ability to lift/push/pull 50 lbs. on a regular basis and stand/walk for long periods of time
• Excellent oral and written communication skills
• Proficient in Microsoft Office: specifically Excel and Word
• Prior customer service and/or sales experience
• Organizational skills including the ability to handle a high volume of detail-oriented work
• Ability to work on tight deadlines
• Ability to work effectively both independently and as part of a team
• Self-starter – ability to deliver with little direction. Knows when to ask questions
• Must be currently enrolled in or accepted to an accredited college or university, recently graduated from an accredited college or university, or currently enrolled in or accepted to an accredited graduate school
• Experience with a sports team, athletic department or event operation
• A field of study in Sports Management or a related discipline

Qualifications

Must Haves

• Ability to lift/push/pull 50 lbs. on a regular basis and stand/walk for long periods of time
• Excellent oral and written communication skills
• Proficient in Microsoft Office: specifically Excel and Word
• Prior customer service and/or sales experience
• Organizational skills including the ability to handle a high volume of detail-oriented work
• Ability to work on tight deadlines
• Ability to work effectively both independently and as part of a team
• Self-starter – ability to deliver with little direction. Knows when to ask questions
• Must be currently enrolled in or accepted to an accredited college or university, recently graduated from an accredited college or university, or currently enrolled in or accepted to an accredited graduate school

Nice to Haves

• Experience with a sports team, athletic department or event operation
• A field of study in Sports Management or a related discipline