Product Operations

Summary

Valinor is a new type of defense and government tech company focused on solving the problems others don't. They are seeking a highly resourceful Product Operations team member to work directly with the General Manager, translating customer needs into action, coordinating product delivery, and building processes to help the team scale.

Responsibilities

• Drive product delivery: Own the connective tissue across the General Manager, engineering, Hub growth team, and customers, and making sure product priorities turn into shipped work
• Build the feedback engine: Capture customer needs, spot patterns and recurring themes before anyone else does, and translate that raw input into clear product requirements, tickets, and projects
• Own the front line: Own the customer issue and escalation process, solving what you can immediately, and knowing exactly when to pull in the right people to solve complex issues
• Design the operating system for a growing team: Build the workflows, documentation, standard operating procedures, and communications that help Streamline operate efficiently as it grows
• Build demos and tools: Create product demos, prototypes, automations, and lightweight internal tools using low-code and AI-assisted platforms

Skills

• 3+ years of experience in product operations, product management, implementation, business operations or another customer-facing role in a technology environment
• A proactive, hands-on working style with the judgment to identify what needs to be done and the ownership to follow through
• Strong interpersonal instincts and the ability to understand customer needs, navigate different stakeholders, and turn ambiguity into clear next steps
• Genuine interest in how products work, with the confidence to form opinions, ask thoughtful questions, and contribute to product decisions
• Comfort working with engineers and using low-code, automation, and AI-assisted tools to build workflows, demos, prototypes, or internal solutions
• This role requires the candidate be eligible to obtain and maintain a U.S. security clearance
• Experience supporting U.S. Government or complex enterprise customers is preferred
• Active security clearance preferred, but not required

Qualifications

Must Haves

• 3+ years of experience in product operations, product management, implementation, business operations or another customer-facing role in a technology environment
• A proactive, hands-on working style with the judgment to identify what needs to be done and the ownership to follow through
• Strong interpersonal instincts and the ability to understand customer needs, navigate different stakeholders, and turn ambiguity into clear next steps
• Genuine interest in how products work, with the confidence to form opinions, ask thoughtful questions, and contribute to product decisions
• Comfort working with engineers and using low-code, automation, and AI-assisted tools to build workflows, demos, prototypes, or internal solutions
• This role requires the candidate be eligible to obtain and maintain a U.S. security clearance

Nice to Haves

• Experience supporting U.S. Government or complex enterprise customers is preferred
• Active security clearance preferred, but not required

Benefits

• Health, dental, and vision insurance - fully covered for employees
• 401(k)
• Development stipends
• Unlimited PTO
• Two-week company holiday at the end of every calendar year
• Fertility benefits to those just beginning that journey