Product Operations Associate

Summary

Valon is a Series C company focused on building an AI-native operating system for regulated finance, specifically mortgage servicing. The Product Operations Associate will bridge the gap between product, engineering, and customers to ensure a seamless experience with ValonOS, translating user feedback into actionable insights.

Responsibilities

• Act as the primary interface between customers and R&D, deeply understanding how users interact with ValonOS in production
• Translate real-world user behavior and feedback into structured insights that directly inform product requirements, prioritization discussions, and roadmap planning
• Identify patterns in issues, surfacing product gaps and opportunities early to Product Managers
• Investigate and resolve customer-reported issues—from workflow questions to bugs to SEV 1/2/3 incidents—in tight partnership with Engineering and FDA
• Validate product functionality across product areas using data, SQL queries, logs, and internal tooling
• Maintain high-quality issue definitions that improve product engineering’s ability to respond quickly and accurately
• Play a key role in our release process: coordinating alpha testing, collecting usability insights, and ensuring readiness for broader rollout
• Communicate release changes to customers, support training on new features, and ensure smooth adoption
• Partner with Product to refine release notes, customer-facing documentation, and help-center content

Skills

• 2–4+ years in product operations, product-adjacent roles, business operations, consulting, customer success, or a similar analytical environment
• Strong analytical skills with the ability to break down ambiguous problems and uncover root causes
• Technical curiosity—you're eager to learn SQL or work with data to understand product behavior
• Clear communicator who can translate between technical teams and end users with ease
• High sense of ownership, reliability, and urgency in driving issues to full resolution
• Comfort partnering closely with product managers and engineers, and contributing to product thinking
• Experience supporting or implementing enterprise SaaS products
• Exposure to regulated or process-heavy industries (mortgage servicing, financial services, healthcare)
• Familiarity with incident management, workflow tools, or customer support platforms

Qualifications

Must Haves

• 2–4+ years in product operations, product-adjacent roles, business operations, consulting, customer success, or a similar analytical environment
• Strong analytical skills with the ability to break down ambiguous problems and uncover root causes
• Technical curiosity—you're eager to learn SQL or work with data to understand product behavior
• Clear communicator who can translate between technical teams and end users with ease
• High sense of ownership, reliability, and urgency in driving issues to full resolution
• Comfort partnering closely with product managers and engineers, and contributing to product thinking

Nice to Haves

• Experience supporting or implementing enterprise SaaS products
• Exposure to regulated or process-heavy industries (mortgage servicing, financial services, healthcare)
• Familiarity with incident management, workflow tools, or customer support platforms

Benefits

• Competitive salary plus a meaningful stake in the company via equity, and 401k plan
• Comprehensive medical, dental, & vision benefits
• Pre-tax deductions for public transportation, rideshare services, and parking expenses
• Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback
• Quarterly budgets for team and company outings. Use it for team swag, cooking classes, or team dinners!
• Flexible paid time off, sick days, and 11 company holidays
• 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition