Implementation Specialist (Software)

Summary

Square 9 Softworks provides Enterprise Content Management and Business Process Management solutions. The company is seeking an entry-level Implementation Specialist I to support software implementations, database configuration, workflow automation, documentation, and project updates while developing technical skills alongside senior team members.

Responsibilities

• Support discovery sessions led by a Project Manager to understand customer requirements
• Install and configure Square 9 software in a Windows Server / IIS environment
• Connect and configure solution databases using Microsoft SQL Server
• Customize solutions using built‐in tools (no coding required)
• Configure document capture workflows for scanners, MFPs, and email servers
• Provide project updates using project management tools
• Assist with documentation of system configurations
• Shadow senior specialists to build skills across our product suite

Skills

• Early‐career IT professional with 0–3 years of experience in help desk, support, systems, or software implementation
• Comfortable working in Windows environments and basic networking concepts
• Familiar with databases (SQL Server preferred)
• Strong communicator with solid organizational skills
• Curious, eager to learn, and able to follow structured processes
• Bachelor's degree in IT, Information Systems, Computer Science, or related field (or equivalent experience)
• Exposure to IIS, Windows Server, or web services
• Basic SQL knowledge
• Experience with Microsoft Office, SharePoint, or Google Workspace
• Familiarity with ECM/EDM solutions
• Experience with ActiveCollab or similar tools

Qualifications

Must Haves

• Early‐career IT professional with 0–3 years of experience in help desk, support, systems, or software implementation
• Comfortable working in Windows environments and basic networking concepts
• Familiar with databases (SQL Server preferred)
• Strong communicator with solid organizational skills
• Curious, eager to learn, and able to follow structured processes
• Bachelor's degree in IT, Information Systems, Computer Science, or related field (or equivalent experience)
• Exposure to IIS, Windows Server, or web services
• Basic SQL knowledge
• Experience with Microsoft Office, SharePoint, or Google Workspace
• Familiarity with ECM/EDM solutions
• Experience with ActiveCollab or similar tools

Benefits

• Remote work arrangement
• Hands-on experience with software implementation, databases, and workflow automation
• Guidance and development from a Project Manager and senior team members
• Shadowing senior specialists to build skills across the product suite