Implementation Specialist II (Must have Energy/Utility background)

Summary

VertexOne provides cloud-based SaaS software solutions that support customer experience and digital transformation for utilities, energy retailers, and energy transition providers. The Implementation Specialist II leads clients through end-to-end implementation projects, translating business needs into functional and technical specifications while coordinating requirements analysis, system design, testing, training, and documentation. The role serves as the primary client liaison for solutions involving AMI presentment, data analytics, communications, and digitized call center operations.

Responsibilities

• Lead and guide clients through the implementation process taking full ownership of your specialized area from a business and technical perspective
• Analyze and model business requirements to create technical requirements
• Translate client’s business needs into functional and design specifications
• Perform the required research to identify gaps between the business requirements and the current functionality
• Develop and review requirements, business processes, and recommendations related to proposed solutions as well as functional and system design specifications
• Lead team members and peers by fostering collaboration, clearly communicating ideas and perspectives to senior management, initiating and overseeing projects, managing resources effectively, resolving issues, and ensuring accountability for both personal and team performance
• Liaise between clients/users and technology architects/developers to ensure precision and clarity in the documentation of business requirements and technology solutions
• Prepare/Review System Functional Specifications and Business and Use Case documentation
• Lead High Level Design and Best Practice sessions
• Perform Use Case walkthroughs
• Develop test cases and perform testing on changes and enhancements
• Perform System, Functional and Integration Testing to ensure product quality remains at the highest level, including dealing with workload peaks without compromising quality/standards
• Investigate production issues and assist with troubleshooting, re-creating, and resolving those
• Support all phases of the Software Development Life Cycle, including requirements analysis, design, construction, testing, implementation, and monitoring
• Work with third party vendors during requirements, design and testing phases
• Escalate and communicate issues to VertexOne Management or Clients as needed
• Work cooperatively in a team environment to meet the goals of the department and of the company
• Client on-site meetings during key phases of the project (30% travel)

Skills

• Utility and/or utility consulting experience and knowledge of Customer Information Systems (CIS) Billing systems or Enterprise Resource Planning Systems is required
• 4+ years working experience as a Business Analyst or Implementation Specialist in the Software Development industry, creating detailed Business and Technical documents such as Business Requirements Documents, Design Documents, Functional/Technical Specifications, Interfaces, Web User Interface (UI) and Workflows, Use Cases, User Guides, Defect Analysis Reports etc
• Understanding software development process and IT project management methodologies (Agile/Waterfall, Hybrid) and relational database principles, data analysis and incident management tools (e.g., Jira)
• Proficient in common desktop applications (Microsoft Office, Microsoft Visio, etc.)
• Demonstrated experience in business process design and requirements analysis
• Ability to promote and maintain a positive and inclusive work environment with project team members, co-workers, management, and vendors by behaving, collaborating, and communicating in a manner consistent with professional standards
• Skills to identify, communicate, and resolve issues effectively
• Strong ability to analyze issues and solve problems effectively
• Ability to quickly grasp new concepts and manage change through innovation and flexibility
• Ability to meet deadlines, manage multiple projects, and prioritize tasks efficiently
• Excellent at multi-tasking while maintaining high standards and productivity
• Ability to create and maintain project plans, timelines and milestones
• Excellent at conflict resolution and handling challenging stakeholder interactions
• Ability to work well under pressure
• Highly self-motivated and proactive
• Proficiency in SQL (SELECT Statements, Joins, Subqueries, Data filtering and sorting and Data Manipulation) is preferred
• Experience working with AI tools for data analysis, process automation is preferred
• Knowledge of and experience with Web APIs and Batch Processes is preferred

Qualifications

Must Haves

• Utility and/or utility consulting experience and knowledge of Customer Information Systems (CIS) Billing systems or Enterprise Resource Planning Systems is required
• 4+ years working experience as a Business Analyst or Implementation Specialist in the Software Development industry, creating detailed Business and Technical documents such as Business Requirements Documents, Design Documents, Functional/Technical Specifications, Interfaces, Web User Interface (UI) and Workflows, Use Cases, User Guides, Defect Analysis Reports etc
• Understanding software development process and IT project management methodologies (Agile/Waterfall, Hybrid) and relational database principles, data analysis and incident management tools (e.g., Jira)
• Proficient in common desktop applications (Microsoft Office, Microsoft Visio, etc.)
• Demonstrated experience in business process design and requirements analysis
• Ability to promote and maintain a positive and inclusive work environment with project team members, co-workers, management, and vendors by behaving, collaborating, and communicating in a manner consistent with professional standards
• Skills to identify, communicate, and resolve issues effectively
• Strong ability to analyze issues and solve problems effectively
• Ability to quickly grasp new concepts and manage change through innovation and flexibility
• Ability to meet deadlines, manage multiple projects, and prioritize tasks efficiently
• Excellent at multi-tasking while maintaining high standards and productivity
• Ability to create and maintain project plans, timelines and milestones
• Excellent at conflict resolution and handling challenging stakeholder interactions
• Ability to work well under pressure
• Highly self-motivated and proactive

Nice to Haves

• Proficiency in SQL (SELECT Statements, Joins, Subqueries, Data filtering and sorting and Data Manipulation) is preferred
• Experience working with AI tools for data analysis, process automation is preferred
• Knowledge of and experience with Web APIs and Batch Processes is preferred

Benefits

• Comprehensive medical, dental, vision, disability, and life insurance
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
• 401K match
• Flexible PTO
• Employee recognition platform with monetary rewards
• 100% Remote work environment
• Initial work from home stipend
• Leadership/Coaching training programs
• Free access to Bizlibrary for unlimited professional development
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Health and wellbeing programs
• Paid parental leave
• Employee bonus referral program
• Employee Discount Program
• Flexible environment
• Work-life balance