Customer Service Engineer 2 - Diagnostics - Albany, NY

Summary

Siemens Healthineers is a healthcare technology company dedicated to pioneering breakthroughs in medical care. The Customer Service Engineer 2 will service diagnostic equipment in the Albany, NY area by installing, troubleshooting, repairing, and maintaining Siemens Healthcare systems, while providing operator training and managing customer relationships, territory finances, and company assets.

Responsibilities

• You will be servicing DX Equipment in the **Albany, NY** area. Customer Service Engineer Level based on prior experience
• You will be responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision
• You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction
• You will manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management
• You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc
• Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately

Skills

• You have knowledge and experience performing service, preventative maintenance and modifications on Diagnostics Equipment at customer sites with minimal supervision
• You have the ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately
• You have experience in testing, repairing and maintaining capital medical equipment
• You have strong customer service and communication skills
• You are proficient in the use of tools and service test equipment
• General understanding of the principles of electricity, power supplies, and grounding
• Minimum high school diploma
• Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting
• Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools)
• 3-5 years' experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed
• Valid driver's license, ability to drive independently day and night, and good driving record required
• Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems
• A successful candidate must be able to work with controlled technology in accordance with US export control law
• Technical Associates Degree or equivalent preferred

Qualifications

Must Haves

• You have knowledge and experience performing service, preventative maintenance and modifications on Diagnostics Equipment at customer sites with minimal supervision
• You have the ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately
• You have experience in testing, repairing and maintaining capital medical equipment
• You have strong customer service and communication skills
• You are proficient in the use of tools and service test equipment
• General understanding of the principles of electricity, power supplies, and grounding
• Minimum high school diploma
• Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting
• Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools)
• 3-5 years' experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed
• Valid driver's license, ability to drive independently day and night, and good driving record required
• Must demonstrate excellent judgment in customer relations and in managing company resources; strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology; experience with electronics, hydraulic and pneumatic systems
• A successful candidate must be able to work with controlled technology in accordance with US export control law

Nice to Haves

• technical Associates Degree or equivalent preferred

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time
• Commission eligibility, if this is a commission eligible position, in accordance with the terms of the Company's plan
• A company car
• A cell phone
• A computer
• Tools
• Inventory parts
• Resources and flexibility to foster professional and personal growth