Field Service Engineer - SW - Charleston, SC

Summary

Varian, part of Siemens Healthineers, develops medical technology and healthcare solutions that support clinical decision-making and patient treatment. The Field Service Engineer - SW serves as the primary customer contact for software equipment service and repairs, troubleshooting, installing, upgrading, and maintaining systems while managing customer relationships and service territory activities.

Responsibilities

• Troubleshooting, repairs, installs, upgrades and performing preventative maintenance on all VMS equipment according to instructions and company guidelines
• Each FSR operates in a designated field service territory and represents VMS which requires a high level of professional communication with their team, customers, management, sales and other technical support
• Troubleshoot, diagnose and repair all VMS equipment within an assigned service territory, including preventative maintenance, installations and upgrades per VMS guidelines
• Time Management - maintain a schedule to include preventative maintenance installations and upgrades as well as incoming customer calls
• Be able to assess urgency of customer request and follow-through to completion
• Understand and recognize the need to escalate incidents when necessary or request additional assistance from more tenured representatives
• Examine difficult customer issues, diagnose and resolve the issues and meet established customer service levels
• Maintain effective territory management and expense control which includes timely completion and submission of field service reports and other required documentation according VMS procedures
• Develop and maintain strong customer relationships through the use of strong written and verbal communication skills
• Maintain certification status

Skills

• ### ​Preferred Location: South Carolina
• * Complete understanding and wide application of technical documentation, standards, principles, concepts and techniques in the field
• * Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks
• * Sound knowledge of and sound professional experience with complex, multi-site, and multi-vendor customer sites
• * Advanced knowledge of Server and Desktop computer hardware and operating systems
• * Practical working knowledge of SAN storage and virtual environments
• * Highly proficient at diagnosing and solving complex networking and Varian related system performance problems in conjunction with or independent of assistance from NTS
• * Capable of performing Maintenance Release upgrades without supervision while providing oversight to other FSRs
• * Maintain certification status
• Experience Level with Business Tools: Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint
• Minimum Education and Experience: HS Degree or Equivalent
• Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired
• Preferred: Associate degree, technical/vocational training or military experience and 4 – 8 years of related experience

Qualifications

Must Haves

• ### ​Preferred Location: South Carolina
• * Complete understanding and wide application of technical documentation, standards, principles, concepts and techniques in the field
• * Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks
• * Sound knowledge of and sound professional experience with complex, multi-site, and multi-vendor customer sites
• * Advanced knowledge of Server and Desktop computer hardware and operating systems
• * Practical working knowledge of SAN storage and virtual environments
• * Highly proficient at diagnosing and solving complex networking and Varian related system performance problems in conjunction with or independent of assistance from NTS
• * Capable of performing Maintenance Release upgrades without supervision while providing oversight to other FSRs
• * Maintain certification status
• Experience Level with Business Tools: Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint
• Minimum Education and Experience: HS Degree or Equivalent

Nice to Haves

• Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired
• Preferred: Associate degree, technical/vocational training or military experience and 4 – 8 years of related experience

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time
• Paid holiday pay