Medical Imaging Field Engineer - Kansas City, MO

Summary

Siemens Healthineers is a medical technology company focused on advancing healthcare and improving patient outcomes. The Customer Service Engineer 2 will service medical imaging equipment in the Kansas City area by installing, maintaining, repairing, troubleshooting, and modifying equipment at customer sites while providing customer-facing support. The role also involves supporting diagnostic imaging modalities, maintaining customer relationships, completing administrative duties, and participating in shifts and on-call rotations.

Responsibilities

• You will be servicing Medical Imaging Equipment in the Kansas City, MO area. Customer Service Engineer Level can be adjusted based on prior experience
• You are in a field-based, customer-facing role that primarily installs, services, maintains and modifies Siemens’ imaging equipment at customer sites
• You are the "Face of Siemens" to the customer
• You support the diagnostics modalities initially, with potential to cross train into other modalities in the future
• You are flexible and willing to work different shifts and On-Call rotations as business needs dictate, including willingness to work overtime as required. Advanced notice will be provided for any shift changes
• You report to the Regional Service Manager at Siemens Medical Solutions
• You have knowledge and experience performing service, preventative maintenance, and modifications on Medical Imaging Equipment at customer sites with minimal supervision
• You have previous experience with the desired Diagnostics Imaging Equipment
• You have the ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties timely and accurately
• You have a strong background working with electronics and are proficient in the use of service tools and service test equipment
• You have proficient PC skills (MS Windows & Microsoft Office 365 -Outlook, Excel, SharePoint, etc.)
• Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting
• Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools)
• Can locate, read and understand documents for install, set-up, repair, troubleshooting, schematics, block diagrams and functional descriptions
• Valid driver's license, ability to drive independently day and night, and good driving record required
• Physical Requirements: Lifting 50 lbs regularly [floor to above waist/head], and often over 50 lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone

Skills

• **Shift Requirements after onboarding/training for this role:  M-F 1000-1900** **(eligible for shift differential pay)**
• * You are flexible and willing to work different shifts and On-Call rotations as business needs dictate, including willingness to work overtime as required.  Advanced notice will be provided for any shift changes
• * You have knowledge and experience performing service, preventative maintenance, and modifications on Medical Imaging Equipment at customer sites with minimal supervision
• * You have previous experience with the desired Diagnostics Imaging Equipment
• * You have the ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties timely and accurately
• * You have a strong background working with electronics and are proficient in the use of service tools and service test equipment
• * You have proficient PC skills (MS Windows & Microsoft Office 365 -Outlook, Excel, SharePoint, etc.)
• * Minimum high school diploma
• * Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting
• * Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools)
• * Can locate, read, and understand documents for install, set-up, repair, troubleshooting, schematics, block diagrams and functional descriptions
• * 3-5+ years' experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed
• * Valid driver's license, ability to drive independently day and night, and good driving record required
• * Physical Requirements: Lifting 50 lbs regularly [floor to above waist/head], and often over 50 lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone
• **This role is governed by our Fleet Safety Policy. To be eligible for employment, applicants must hold a valid driver's license in the state they reside and may not have any prior DUI/DWI convictions or pending DUI/DWI charges or other serious moving violations (unless such a restriction is prohibited by state/local law).**
• **Export Control:** “A successful candidate must be able to work with controlled technology in accordance with US export control law.”
• Technical Associates Degree or equivalent preferred

Qualifications

Must Haves

• **Shift Requirements after onboarding/training for this role:  M-F 1000-1900** **(eligible for shift differential pay)**
• * You are flexible and willing to work different shifts and On-Call rotations as business needs dictate, including willingness to work overtime as required.  Advanced notice will be provided for any shift changes
• * You have knowledge and experience performing service, preventative maintenance, and modifications on Medical Imaging Equipment at customer sites with minimal supervision
• * You have previous experience with the desired Diagnostics Imaging Equipment
• * You have the ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties timely and accurately
• * You have a strong background working with electronics and are proficient in the use of service tools and service test equipment
• * You have proficient PC skills (MS Windows & Microsoft Office 365 -Outlook, Excel, SharePoint, etc.)
• * Minimum high school diploma
• * Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting
• * Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools)
• * Can locate, read, and understand documents for install, set-up, repair, troubleshooting, schematics, block diagrams and functional descriptions
• * 3-5+ years' experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed
• * Valid driver's license, ability to drive independently day and night, and good driving record required
• * Physical Requirements: Lifting 50 lbs regularly [floor to above waist/head], and often over 50 lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone
• **This role is governed by our Fleet Safety Policy. To be eligible for employment, applicants must hold a valid driver's license in the state they reside and may not have any prior DUI/DWI convictions or pending DUI/DWI charges or other serious moving violations (unless such a restriction is prohibited by state/local law).**
• **Export Control:** “A successful candidate must be able to work with controlled technology in accordance with US export control law.”

Nice to Haves

• technical Associates Degree or equivalent preferred

Benefits

• Eligible for shift differential pay
• Commission eligibility in accordance with the terms of the Company's plan, if this is a commission eligible position
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time