Product Expert - Veeva CRM

Summary

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. The Product Expert will serve as a subject matter expert and product evangelist for Veeva CRM, engaging customers, communicating product vision and best practices, prioritizing feedback, and supporting product communications and organizational teams.

Responsibilities

• Be the product evangelist and provide subject matter expertise for Veeva CRM
• Stay up to date with the latest features, capabilities, and roadmap direction
• Share product information and best practices and educate customers on Veeva CRM through customer meetings and online communities
• Engage with customer stakeholders to share our product vision and roadmap
• Collect, dig into, and prioritize customer feedback and product gaps, and provide this input into release planning and roadmap direction
• Collaborate with the wider Product team to deliver product communication, such as release notes content, feature education, demo recordings, and online and in-person community meetings
• Provide support to all areas in the organization, including Services, Strategy, Sales & Product Support

Skills

• - A must-have is 3+ years experience administrating and/or implementing Veeva CRM
• - Ability to understand and communicate technical requirements, preferences, and limitations to both business and technical audiences
• - Experience interacting with customers and internal teams, both in-person and remote
• - Strong analytical and communication skills; written, verbal, and formal presentation
• - Self-directed team player with a positive attitude
• - Willingness to travel up to 10%
• - Creating materials for technical & non-technical audiences
• - Experience with video editing software
• - Experience performing software demonstrations
• - Experience managing an online community

Qualifications

Must Haves

• - A must-have is 3+ years experience administrating and/or implementing Veeva CRM
• - Ability to understand and communicate technical requirements, preferences, and limitations to both business and technical audiences
• - Experience interacting with customers and internal teams, both in-person and remote
• - Strong analytical and communication skills; written, verbal, and formal presentation
• - Self-directed team player with a positive attitude
• - Willingness to travel up to 10%

Nice to Haves

• - Creating materials for technical & non-technical audiences
• - Experience with video editing software
• - Experience performing software demonstrations
• - Experience managing an online community

Benefits

• Flexibility to work from home or in the office
• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program
• Variable bonus and/or stock bonus