Summary
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As a Product Expert, you will act as the bridge between software development teams, internal stakeholders, and customers, advocating for customer needs and influencing the product roadmap.
Responsibilities
- Act as the primary subject matter expert and voice of the product at industry events, user groups, and webinars. Create compelling educational content, release notes, and product demonstrations
- Gather, synthesize, and prioritize product feedback and gaps from end-users and client executives
- Collaborate closely with Product Managers to translate customer business needs into actionable technical requirements, ensuring the product roadmap reflects market demands
- Provide advanced product support and enablement to internal teams and clients
Skills
- 3+ years of experience in a customer-facing technology role (e.g., SaaS Consulting, Product Training, Product Marketing)
- Hands-on experience administering, configuring, or implementing enterprise-grade SaaS platforms (e.g., Veeva Vault, Salesforce, or industry-specific equivalents)
- Demonstrated experience launching software features, leading customer workshops, or managing user communities
Qualifications
Must Haves
- 3+ years of experience in a customer-facing technology role (e.g., SaaS Consulting, Product Training, Product Marketing)
- Hands-on experience administering, configuring, or implementing enterprise-grade SaaS platforms (e.g., Veeva Vault, Salesforce, or industry-specific equivalents)
- Demonstrated experience launching software features, leading customer workshops, or managing user communities
Benefits
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program