Solutions Engineer

Summary

Vega Health sources, implements, and monitors AI solutions for health systems, helping them scale solutions that improve care and operational outcomes. The Solutions Engineer will support Partnerships and Product functions by translating Vega Health's capabilities for prospective customers, leading technical discovery, demonstrations, documentation, and technical contributions throughout the sales process.

Responsibilities

• Support the Partnerships function throughout the customer sales journey, serving as a liason between the Product and Partnerships functions
• Help ensure commercial commitments are technically realistic and aligned with product and engineering capabilities
• Deliver technical product demonstrations and tailor them to specific customer use cases, including developing and mocking-up early iterations of products
• Develop diagrams, technical documentation, and other materials that make complex architecture and systems understandable to both technical and non-technical stakeholders throughout the sales process
• Lead technical discovery sessions to understand prospective customer workflows, infrastructure, data integration requirements, risks, and implementation needs early on
• Own or contribute to the technical sections of RFPs, RFIs, proposals, and prospective customer questionnaires**,** including but not limited to,security reviews, architecture reviews, technical diligence, and customer IT discussions during the sales process
• Capture and share recurring customer requirements, technical objections, integration needs, and product gaps with the Partnerships, Product, and Engineering functions
• Translate feedback from prospective customers into structured product insights and recommendations for the Product and Engineering functions

Skills

• Bachelor's degree in computer science, engineering, information systems, biomedical informatics, or a related technical field, or equivalent practical experience
• 3-5+ years of experience in solutions engineering, sales engineering, implementation, technical consulting, healthcare technology, or a related customer-facing technical role
• Strong technical foundation with the ability to understand APIs, integrations, cloud architectures, data flows, and enterprise software systems
• Extensive experience translating business requirements into technical solutions
• Strong communication skills and the ability to explain technical concepts to both technical and non-technical audiences
• Extensive experience working directly with customers or external partners
• Ability to operate effectively in an early-stage environment with evolving products, processes, and priorities
• Master's in Computer Science or related field preferred
• Experience working with health systems, healthcare technology companies, EHR vendors, or digital health organizations is preferred

Qualifications

Must Haves

• Bachelor's degree in computer science, engineering, information systems, biomedical informatics, or a related technical field, or equivalent practical experience
• 3-5+ years of experience in solutions engineering, sales engineering, implementation, technical consulting, healthcare technology, or a related customer-facing technical role
• Strong technical foundation with the ability to understand APIs, integrations, cloud architectures, data flows, and enterprise software systems
• Extensive experience translating business requirements into technical solutions
• Strong communication skills and the ability to explain technical concepts to both technical and non-technical audiences
• Extensive experience working directly with customers or external partners
• Ability to operate effectively in an early-stage environment with evolving products, processes, and priorities

Nice to Haves

• Master's in Computer Science or related field preferred
• Experience working with health systems, healthcare technology companies, EHR vendors, or digital health organizations is preferred

Benefits

• Visa sponsorship: We will sponsor visas for the right candidate!
• Equity
• Medical, dental and vision insurance options
• Employee assistance program (e.g., work-life resources)
• Voluntary benefits (e.g., pet insurance)
• Free on-site parking
• Generous vacation policy
• 10 paid sick days annually
• 12 weeks of fully paid parental leave
• Weekly lunches
• Quarterly team events (with friends, family, and pets are welcome!)
• Remote work on a full-time basis for employees who live outside of a 50-mile radius from the office, with some travel to the office based on the needs of their function
• Relocation support for candidates who wish to explore relocation opportunities for this role
• Visa sponsorship for the right candidate, with reasonable efforts to support obtaining the necessary visa
• Accommodation for employees' childcare and senior care responsibilities