Solutions Engineer

Summary

Verifiable is a provider credentialing and network monitoring platform that delivers AI, API, and software solutions to healthcare organizations. The Solutions Engineer will assess technical fit and scope API and web application deals, review statements of work, support implementations, resolve escalated API support issues, and coordinate cross-functionally with Sales, Implementation, Engineering, and Support.

Responsibilities

• Get involved early in the sales process on API and web app deals to assess technical fit and scope
• Own SOW review for API and web app implementation scopes
• Support the implementation of API and web app customers
• Serve as the escalation resource for API-related Zendesk tickets, closing the current API knowledge gap in Support
• Act as a resource for upselling and solutioning conversations with existing API customers
• Coordinate across Sales, Implementation, Engineering, and Support to keep API-related commitments visible and on track

Skills

• 3+ years in a Solutions Engineer, Sales Engineer, or similar pre-sales role in B2B SaaS
• Working familiarity with APIs and integrations — able to scope integration requirements and speak credibly to technical stakeholders, without needing deep backend engineering depth
• Experience scoping or reviewing statements of work (SOW) with clients
• Strong written and verbal communication skills; comfortable being customer-facing from day one
• Comfortable operating with ambiguity in a role that's still being defined
• Customer-retention minded — sees API customers as a relationship to protect, not just a ticket queue
• Self-starter, able to bring structure to a role without much existing precedent
• Strong cross-functional communicator; equally at ease with clients, sales, and engineers

Qualifications

Must Haves

• 3+ years in a Solutions Engineer, Sales Engineer, or similar pre-sales role in B2B SaaS
• Working familiarity with APIs and integrations — able to scope integration requirements and speak credibly to technical stakeholders, without needing deep backend engineering depth
• Experience scoping or reviewing statements of work (SOW) with clients
• Strong written and verbal communication skills; comfortable being customer-facing from day one
• Comfortable operating with ambiguity in a role that's still being defined
• Customer-retention minded — sees API customers as a relationship to protect, not just a ticket queue
• Self-starter, able to bring structure to a role without much existing precedent
• Strong cross-functional communicator; equally at ease with clients, sales, and engineers

Benefits

• Fully distributed remote work across the US and internationally
• Health plans
• Vision plans
• Dental plans
• Unlimited PTO
• New Apple equipment
• Startup equity as part of your comp package