Support Specialist, Fandango 1 (Theater Operations Experience Preferred)

Summary

VERSANT Media is an industry-changing media and entertainment business home to trusted brands. They are looking to fill a Support Specialist role on their Fandango 1 team, responsible for consulting on technology solutions for Partner Cinemas and providing exceptional customer service.

Responsibilities

• Serve as a resource for customers by providing solutions to technical challenges
• Deliver exceptional customer service by working directly with cinema operators who use our proprietary software
• Remotely connect to customer PCs to conduct training sessions, install software, adjust configuration settings, and identify/troubleshoot issues
• Resolve technical issues, which may include:
• Tablet configurations
• Windows printing
• Receipt printing
• Bluetooth pairing
• Resolving IP conflicts
• Consult with clients on best practices to maximize revenue and improve business efficiency using our software
• Build and maintain strong relationships with clients
• Escalate issues to the Support Manager and assist in implementing solutions
• Document all relevant information and investigation details in CRM cases
• Demonstrate initiative by suggesting product enhancements or improvements to internal processes

Skills

• Tech-savvy with working knowledge of MS Windows & Office, plus an introductory or better understanding of networking, TCP/IP, and LAN functionalities
• Ability to quickly learn new software and technologies
• High energy, engaging personality, and patience with users across all technology skill levels
• Experience may include any of the following: Technical background in a help desk environment requiring customer service
• Education or degree in: Information Technology (IT), Computer Science, Networking, Database Management, System Administration, Web Design/Development, Cybersecurity, Software Development, Or other relevant technical fields
• Technical certifications is a plus
• Bachelor's degree in Computer Science, IT, or a related field
• Prior experience with Cinema software is a plus
• Experience administering, managing, or supporting point-of-sale systems in retail or F&B, and/or online reservation systems
• Familiarity with Salesforce.com
• Knowledge of the cinema industry preferred; previous cinema or cinema tech experience strongly desired, tech experience strongly desired
• Advanced problem solving and analytical skills, solving and analytical skills

Qualifications

Must Haves

• Tech-savvy with working knowledge of MS Windows & Office, plus an introductory or better understanding of networking, TCP/IP, and LAN functionalities
• Ability to quickly learn new software and technologies
• High energy, engaging personality, and patience with users across all technology skill levels
• Experience may include any of the following: Technical background in a help desk environment requiring customer service
• Education or degree in: Information Technology (IT), Computer Science, Networking, Database Management, System Administration, Web Design/Development, Cybersecurity, Software Development, Or other relevant technical fields
• Technical certifications is a plus

Nice to Haves

• Bachelor's degree in Computer Science, IT, or a related field
• Prior experience with Cinema software is a plus
• Experience administering, managing, or supporting point-of-sale systems in retail or F&B, and/or online reservation systems
• Familiarity with Salesforce.com
• Knowledge of the cinema industry preferred; previous cinema or cinema tech experience strongly desired, tech experience strongly desired
• Advanced problem solving and analytical skills, solving and analytical skills

Benefits

• Company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks
• Fully remote
• Tuition reimbursement