Associate Technical Solutions Analyst - West Coast

Summary

Vertex Inc. is hiring Associate Technical Solutions Analysts for a dedicated West Coast team. The role supports troubleshooting and resolution of complex client technical issues, provides customer-facing technical assistance during implementation and support, and contributes to documentation, knowledge sharing, team projects, training, and on-call support.

Responsibilities

• Support the analysis, troubleshooting, and resolution of complex client technical issues, using critical thinking, sound judgment, and collaboration with more senior team members to drive issues toward resolution
• Serve as a customer-facing technical resource during pre- and post-implementation activities, developing strong product and technology knowledge to provide effective ongoing support
• Troubleshoot issues across data-driven applications, relational databases, XML sources, APIs, web services, and enterprise technology environments, with guidance and training provided as needed
• Build working relationships with internal teams and external customers while continuing to strengthen technical, communication, and problem-solving skills in a professional support environment
• Contribute to shared support systems, documentation, and knowledge base articles by capturing solutions, best practices, and lessons learned from technical investigations
• Stay current on Vertex products, enterprise technologies, and support processes while applying academic training, internship experience, and hands-on learning to real client scenarios
• Participate in team projects, training opportunities, and an on-call rotation as required by business needs

Skills

• Required Master's degree in Management Information Systems, Computer Information Technology, Computer Science, Information Systems, Data Analytics, or a related technical discipline
• Relevant hands-on experience through co-ops, internships, graduate assistantships, capstone projects, research projects, or up to two years of early-career professional experience
• Academic or practical exposure to one or more of the following: relational databases, SQL, Java, XML, APIs, web services, ERP platforms, cloud environments, or enterprise application support
• Foundational understanding of Linux/Unix, scripting, HTTP/web services, networking concepts, debugging techniques, or application troubleshooting
• Demonstrated ability to learn new technologies quickly, investigate technical issues, document findings, and communicate clearly with technical and non-technical audiences
• Strong analytical, organizational, collaboration, and customer-service skills gained through academic work, internships, co-ops, project experience, or early professional roles
• Curiosity, accountability, and a growth mindset, with interest in building a career in enterprise software support, technical consulting, application troubleshooting, or customer-facing technology roles
• Exposure to SAP, Oracle, ERP platforms, enterprise applications, or tax technology through coursework, internships, co-ops, projects, or early professional experience
• Familiarity with web services concepts such as SOAP, REST, WSDLs, APIs, or integration frameworks
• Experience completing academic or practical projects involving data-driven applications, databases, analytics, cloud platforms, or high-volume transaction systems
• Awareness of data governance, data security, privacy, operational support, or enterprise IT practices
• Familiarity with virtual environments, cloud infrastructure, file transfer processes, networking, or related enterprise technology concepts
• Interest in learning Vertex products or comparable enterprise software, tax technology, financial systems, or SaaS platforms
• Prior experience working with customers, internal stakeholders, or project teams in a technical, analytical, consulting, or support capacity

Qualifications

Must Haves

• Required Master's degree in Management Information Systems, Computer Information Technology, Computer Science, Information Systems, Data Analytics, or a related technical discipline
• Relevant hands-on experience through co-ops, internships, graduate assistantships, capstone projects, research projects, or up to two years of early-career professional experience
• Academic or practical exposure to one or more of the following: relational databases, SQL, Java, XML, APIs, web services, ERP platforms, cloud environments, or enterprise application support
• Foundational understanding of Linux/Unix, scripting, HTTP/web services, networking concepts, debugging techniques, or application troubleshooting
• Demonstrated ability to learn new technologies quickly, investigate technical issues, document findings, and communicate clearly with technical and non-technical audiences
• Strong analytical, organizational, collaboration, and customer-service skills gained through academic work, internships, co-ops, project experience, or early professional roles
• Curiosity, accountability, and a growth mindset, with interest in building a career in enterprise software support, technical consulting, application troubleshooting, or customer-facing technology roles

Nice to Haves

• Exposure to SAP, Oracle, ERP platforms, enterprise applications, or tax technology through coursework, internships, co-ops, projects, or early professional experience
• Familiarity with web services concepts such as SOAP, REST, WSDLs, APIs, or integration frameworks
• Experience completing academic or practical projects involving data-driven applications, databases, analytics, cloud platforms, or high-volume transaction systems
• Awareness of data governance, data security, privacy, operational support, or enterprise IT practices
• Familiarity with virtual environments, cloud infrastructure, file transfer processes, networking, or related enterprise technology concepts
• Interest in learning Vertex products or comparable enterprise software, tax technology, financial systems, or SaaS platforms
• Prior experience working with customers, internal stakeholders, or project teams in a technical, analytical, consulting, or support capacity

Benefits

• This role may be eligible for the Vertex Bonus Plan (VOB), a role-specific sales commission/bonus, and/or equity grants.