Delivery Manager

Summary

VideoAmp is a tech-first measurement company transforming how advertising is valued, bought, and sold through data and technology. The Delivery Manager will own day-to-day client onboarding, platform delivery, reporting, data management, troubleshooting, and ongoing support for measurement clients while partnering with Account Management and Solutions Engineering.

Responsibilities

• Partner with Account Management to schedule and help lead onboarding calls, confirming measurement scope, deliverables, and service expectations
• Send onboarding workbooks to clients and submit tickets for any setup items that are not self-service, looping in Solutions Engineers to address technical questions
• Build and maintain custom audiences within the platform based on client-defined criteria
• Own creative fingerprinting for RaaS/CTV measurement, as captured in the client's digital data onboarding workbook
• Request and validate metadata mapping before building any client deliverable
• Open and manage tickets for pixel QA and discrepancy checks, escalating to Account Management when a client is unresponsive to changes that could impact renewal or upsell opportunities
• Build and deliver platform dashboard reporting stipulated in the client's contract or order
• Build templated and contracted reporting decks in partnership with Account Management, who provides templates and any bespoke upsell content and owns final delivery of assets to the customer
• Create and manage JIRA tickets for onboarding and troubleshooting needs
• Support troubleshooting of platform issues, including data discrepancies, report failures, and access issues
• Manage support requests tied to known product limitations (e.g., walled-garden reporting, local measurement)
• Support recurring Office Hours and quarterly Account Reviews
• Provide input into billing-related reporting and account-specific trackers
• Contribute context and ticket history to escalations related to product issues, feature gaps, or revenue risk
• Stay informed on account plans, renewals, and capability upsell opportunities to help flag risk or growth signals

Skills

• * 4+ years of experience in a client-facing delivery, implementation, or technical account management role, preferably in ad tech, media measurement, or a related data-driven industry
• * Strong organizational skills with the ability to manage multiple client accounts, tickets, and deliverables simultaneously without dropping details
• * Comfort working with data platforms, ticketing systems (e.g., JIRA), and technical concepts such as pixels, tags, and data mapping
• * Fluency in Microsoft Excel and PowerPoint; comfort learning new internal platforms and tools
• * Strong written and verbal communication skills, with the ability to work cross-functionally with Sales, Account Management, and Solutions Engineering
• * A proactive, QA-focused mindset with an interest in building repeatable, scalable delivery processes
• * Ability to navigate ambiguity and escalate appropriately when client needs or risks arise
• * Experience with pixel/tag implementation, ad serving platforms, or digital audience measurement
• * Familiarity with CTV, cross-screen, or walled-garden measurement concepts
• * 4+ years of experience in a client-facing delivery, implementation, or technical account management role, preferably in ad tech, media measurement, or a related data-driven industry

Qualifications

Must Haves

• * 4+ years of experience in a client-facing delivery, implementation, or technical account management role, preferably in ad tech, media measurement, or a related data-driven industry
• * Strong organizational skills with the ability to manage multiple client accounts, tickets, and deliverables simultaneously without dropping details
• * Comfort working with data platforms, ticketing systems (e.g., JIRA), and technical concepts such as pixels, tags, and data mapping
• * Fluency in Microsoft Excel and PowerPoint; comfort learning new internal platforms and tools
• * Strong written and verbal communication skills, with the ability to work cross-functionally with Sales, Account Management, and Solutions Engineering
• * A proactive, QA-focused mindset with an interest in building repeatable, scalable delivery processes
• * Ability to navigate ambiguity and escalate appropriately when client needs or risks arise

Nice to Haves

• * Experience with pixel/tag implementation, ad serving platforms, or digital audience measurement
• * Familiarity with CTV, cross-screen, or walled-garden measurement concepts
• * 4+ years of experience in a client-facing delivery, implementation, or technical account management role, preferably in ad tech, media measurement, or a related data-driven industry

Benefits

• Equity participation included
• Discretionary & flexible PTO
• Spring, Summer & Winter company breaks
• Inclusive and comprehensive medical, dental & vision
• 401(k) with matching
• HSA & FSA
• Paid Maternity & Parental Leave for all family additions
• Cell phone & wifi reimbursement
• Commuter benefits