Community Manager

Summary

Vital Farms is a Certified B Corporation offering ethically produced foods and promoting humane animal treatment and sustainable farming practices. The Community Manager will build relationships with consumers and brand fans across customer service and social media channels, provide hospitality-focused engagement, identify consumer insights and trends, report on community analytics, and support content and brand strategy.

Responsibilities

• Respond to consumer inquiries across all customer service channels while engaging our consumers in a hospitable, authentic way
• Manage day-to-day social media engagements across 6+ accounts (Instagram, TikTok, Linkedin, YouTube, X, and Facebook) with a focus on community and relationship building
• Identify trends in community conversations and deliver unique consumer insights that will help us improve the Vital Farms consumer experience and inform brand strategy
• Capture analytics, providing internal team with community insights through weekly and monthly reporting
• Collaborate with our content team to identify common consumer topics that we can hatch into valuable, helpful, or intriguing new content
• Help build a trusted brand by stewarding our community through many different types and tones of conversation
• Advocate for Vital Farms with passion! Immersing yourself in our business and focus on sustainable agriculture and animal welfare practices will be critical to success in this role

Skills

• 1-2 years experience in customer service, community management or social media for a brand. You bring a passion for ethically-sourced, nutritious food and purpose-driven brands
• You're a team player and you're willing to work unconventional hours within a 40-hour work week to meet the needs of the Community Management team - this position is specifically for a **Tuesday – Saturday, 9-5 CST work week.**
• 10-20% travel for company events, team meetings, onboarding trips etc
• You thrive while engaging and building online communities, cultivating meaningful conversations, and driving brand loyalty with personal touchpoints
• Excellent organizational skills and attention to detail
• Stellar interpersonal skills to effectively communicate cross-functionally across the organization
• You believe “we” is greater than “me”. You believe in the power of teamwork and celebrate the work of others before your own
• You give a sh\*t. About the animals. About relationships. About keeping things real. You believe in acting like an owner and making Vital Farms a place to be proud of
• You hold yourself to the highest standards and you strive to improve yourself and others each and every day, even Saturdays
• You can walk in someone else's boots – You seek to understand other's viewpoints and think that you get to better answers by sitting on the same side of the table
• Honest conversations don't ruffle your feathers and you don't walk on eggshells. If you see something in the organization that can be improved, you're not afraid to speak up and you expect your colleagues to do the same
• You're no hero – You know the power of teamwork and celebrate the work of others before your own
• You give a sh\*t – You believe in acting like an owner and making Vital Farms a place to be proud of
• You raise the standards – You know growth can be hard, but you strive to improve yourself and others each day
• You can walk in someone else's boots – You seek to understand other's viewpoints and think that you get to better answers by sitting on the same side of the table
• You don't walk on eggshells – You're not afraid to leave the bullsh\*t behind and have honest conversations
• Please Note: This position is designated as remote within the United States; however, we are currently unable to employ individuals residing in the following states: Alaska, Hawaii, Mississippi, Montana, North Dakota, South Dakota, West Virginia and Wyoming
• Bachelor's Degree in Marketing or Communications preferred
• Based in Austin, Texas preferably

Qualifications

Must Haves

• 1-2 years experience in customer service, community management or social media for a brand. You bring a passion for ethically-sourced, nutritious food and purpose-driven brands
• You're a team player and you're willing to work unconventional hours within a 40-hour work week to meet the needs of the Community Management team - this position is specifically for a **Tuesday – Saturday, 9-5 CST work week.**
• 10-20% travel for company events, team meetings, onboarding trips etc
• You thrive while engaging and building online communities, cultivating meaningful conversations, and driving brand loyalty with personal touchpoints
• Excellent organizational skills and attention to detail
• Stellar interpersonal skills to effectively communicate cross-functionally across the organization
• You believe “we” is greater than “me”. You believe in the power of teamwork and celebrate the work of others before your own
• You give a sh\*t. About the animals. About relationships. About keeping things real. You believe in acting like an owner and making Vital Farms a place to be proud of
• You hold yourself to the highest standards and you strive to improve yourself and others each and every day, even Saturdays
• You can walk in someone else's boots – You seek to understand other's viewpoints and think that you get to better answers by sitting on the same side of the table
• Honest conversations don't ruffle your feathers and you don't walk on eggshells. If you see something in the organization that can be improved, you're not afraid to speak up and you expect your colleagues to do the same
• You're no hero – You know the power of teamwork and celebrate the work of others before your own
• You give a sh\*t – You believe in acting like an owner and making Vital Farms a place to be proud of
• You raise the standards – You know growth can be hard, but you strive to improve yourself and others each day
• You can walk in someone else's boots – You seek to understand other's viewpoints and think that you get to better answers by sitting on the same side of the table
• You don't walk on eggshells – You're not afraid to leave the bullsh\*t behind and have honest conversations
• Please Note: This position is designated as remote within the United States; however, we are currently unable to employ individuals residing in the following states: Alaska, Hawaii, Mississippi, Montana, North Dakota, South Dakota, West Virginia and Wyoming

Nice to Haves

• Bachelor's Degree in Marketing or Communications preferred
• Based in Austin, Texas preferably

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid parental leave
• 401(k) with a 3% contribution from Day 1
• Free eggs
• Friends and family discounts
• Fun team SWAG
• Professional development opportunities
• Remote work environment