RCM Collection Specialist

Summary

Vivo Infusion is a national healthcare company focused on providing high-quality infusion care in comfortable, safe, and convenient settings. The RCM Collection Specialist will manage unpaid and denied claims, resolve billing issues, review payments, support patient financial assistance, and document account communications while working remotely.

Responsibilities

• Initiate collection follow-up of all unpaid or denied claims with the appropriate payors
• Research, appeal, and resolve claim rejections/denials
• Review payments to ensure the accuracy of insurance payments and patient balances
• Facilitate drug manufacturer co-pay assistance program for patient financial assistance
• Respond to written Payor communications as indicated with appropriate action in a timely manner
• Communicate payment trends or insurance denials that impact revenue
• Thorough documentation of all patient account communication using the provided practice management system
• Correspond with patients regarding their insurance and payment responsibilities
• Adhere to HIPPA; Maintain patient records and confidentiality via the Electronic Medical Record System

Skills

• Only candidates residing in the states below at the time of employment will be able to be considered
• The Collections Specialist will work remotely from a home office with a secure network
• Travel with Vivo equipment is not permitted
• • 3 Years of healthcare professional billing experience
• • 2 years of accounts receivable and customer service experience
• • High school diploma or equivalent, required
• • 2 year of healthcare professional billing and accounts receivable experience, required
• • Microsoft Word, Outlook, and Excel proficiency, required
• • Excellent interpersonal and communication skills both written and verbal, required
• • Excellent attention to detail, required
• The employee is frequently required to sit and infrequently required to stand, lift and/or move up to 15 pounds
• While performing the duties of this job, the employee is required to sit, stand, talk, and hear
• Requires excellent visual dexterity and manual dexterity
• Infusion experience preferred
• • 2 year Infusion billing experience, preferred
• • Experience with R2 and WeInfuse programs a plus
• • Infusion experience preferred
• • Additional knowledge of insurance, accounting, medical billing, HIPAA, Medicare/Medicaid, medical abbreviations, and terminology, preferred
• • Experience working in a remote capacity preferred

Qualifications

Must Haves

• Only candidates residing in the states below at the time of employment will be able to be considered
• The Collections Specialist will work remotely from a home office with a secure network
• Travel with Vivo equipment is not permitted
• • 3 Years of healthcare professional billing experience
• • 2 years of accounts receivable and customer service experience
• • High school diploma or equivalent, required
• • 2 year of healthcare professional billing and accounts receivable experience, required
• • Microsoft Word, Outlook, and Excel proficiency, required
• • Excellent interpersonal and communication skills both written and verbal, required
• • Excellent attention to detail, required
• The employee is frequently required to sit and infrequently required to stand, lift and/or move up to 15 pounds
• While performing the duties of this job, the employee is required to sit, stand, talk, and hear
• Requires excellent visual dexterity and manual dexterity

Nice to Haves

• Infusion experience preferred
• • 2 year Infusion billing experience, preferred
• • Experience with R2 and WeInfuse programs a plus
• • Infusion experience preferred
• • Additional knowledge of insurance, accounting, medical billing, HIPAA, Medicare/Medicaid, medical abbreviations, and terminology, preferred
• • Experience working in a remote capacity preferred

Benefits

• 5% annual bonus plan target based on performance
• Company-wide employee ownership program
• Medical, dental, and vision insurance
• HSA with employer contribution
• Touchcare insurance concierge service
• 401(k) with match up to 4%
• PTO accrual of 3+ weeks
• PTO buy-back, PTO rollover, and PTO donation program
• Wellness reimbursement program - $360 annually
• Employee referral bonus with uncapped bonus potential
• Tuition assistance program and professional association reimbursement
• Employer-provided employee assistance program
• Employer-provided short- and long-term disability insurance
• Employer-provided life insurance
• Remote work from a home office with a secure network