Budget Chronic Collector

Summary

LUX Infusion is a clinician-led, U.S.-based organization focused on human, supportive, and connected infusion care. The Budget Chronic Collector supports reimbursement follow-up and payer resolution by managing claims, investigating denials and underpayments, collaborating with internal teams, and ensuring accurate and compliant collections workflows.

Responsibilities

• Follow up on submitted insurance claims to ensure correct and timely payment
• Monitor and manage assigned payer accounts to minimize delinquent balances
• Investigate denials, underpayments, and unpaid balances, determining appropriate resolution paths
• Work directly with payers to correct issues and secure reimbursement
• Distinguish between claims billed correctly versus those requiring correction or rebilling
• Maintain a strong understanding of payer contracts, reimbursement methodologies, and coverage requirements
• Collaborate with internal billing, pharmacy, and operations teams to resolve claim issues efficiently
• Respond professionally and promptly to customer and internal inquiries related to claim status
• Stay current on billing regulations, coding guidelines, and payer policy updates
• Utilize clearinghouses and billing systems to support effective collections workflows
• Assist with data entry, reporting, and administrative tasks as needed
• Maintain accuracy, follow-through, and professionalism in all payer interactions
• Participate annually in required legal and ethical compliance training
• Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies
• Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual
• Refrain from any behavior that could be considered unethical or unlawful

Skills

• * Strong analytical and problem‑solving skills
• * Persistence and confidence when working payer follow‑ups
• * A customer‑service mindset balanced with financial accountability
• * Comfort working in a fast‑paced, metrics‑driven environment
• * Clear written and verbal communication skills
• * Attention to detail and ownership of outcomes
• * High school diploma or GED
• * Minimum of three (3) years of experience in collections‑related activities
• * Experience providing customer service to internal and external stakeholders
• * Basic proficiency with Microsoft Office (Word, Excel, PowerPoint)
• While performing the duties of this position, the employee may occasionally be required to stand, walk, or sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• * Five (5) or more years of collections experience
• * Prior home infusion therapy billing or collections experience

Qualifications

Must Haves

• * Strong analytical and problem‑solving skills
• * Persistence and confidence when working payer follow‑ups
• * A customer‑service mindset balanced with financial accountability
• * Comfort working in a fast‑paced, metrics‑driven environment
• * Clear written and verbal communication skills
• * Attention to detail and ownership of outcomes
• * High school diploma or GED
• * Minimum of three (3) years of experience in collections‑related activities
• * Experience providing customer service to internal and external stakeholders
• * Basic proficiency with Microsoft Office (Word, Excel, PowerPoint)
• While performing the duties of this position, the employee may occasionally be required to stand, walk, or sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

Nice to Haves

• * Five (5) or more years of collections experience
• * Prior home infusion therapy billing or collections experience

Benefits

• Purpose-driven work that directly supports patient access to care
• A patient-first, clinician-led culture
• Strong collaboration across revenue cycle, pharmacy, and operations
• Clear expectations with opportunities for growth
• A potential hybrid work model as trust and performance are established