Payments Specialist

Summary

WebstaurantStore is an online source for restaurant equipment, supplies, and knowledge that helps foodservice businesses operate more profitably and efficiently. The Payments Specialist supports the successful operation of payments programs by troubleshooting customer issues, analyzing payment performance, coordinating with internal teams and external providers, and ensuring accurate and timely customer credits and refunds.

Responsibilities

• Assist with the launch and ongoing operations of critical programs and initiatives while identifying and implementing operational improvements
• Identify opportunities or issues with new and existing payment features and their processes
• Collaborate with appropriate teams across the WebstaurantStore, leveraging the perspective and strengths of others while seeking to add value. This includes, but is not limited to, Accounting, Treasury, Customer Solutions, Risk, etc. The goal of this is to ensure efficient and streamlined processes and features for customers
• Help develop tracking and reporting systems to measure, analyze, manage, and communicate operations performance and trends
• Communicates clearly, empathetically, and confidentially with customers, 3rd party services, and internal departments
• Accurately and efficiently reviews customer credits and communications to ensure customers are receiving refunds promptly
• Clearly communicates the business perspective on software needs with development when necessary
• Evaluate current processes and suggest appropriate improvements to increase efficiency, effectiveness, and customer experience
• Utilize all tools and resources to ensure the accuracy of the payments process and rectify any inaccuracies or errors discovered

Skills

• Proficiency with MS Office required
• Strong analytical and problem-solving skills
• Strong verbal and written communication skills
• Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
• Ability to quickly adapt as business needs change
• Ability to address difficult situations with diplomacy and emotional intelligence
• Customer service-oriented attitude with a demonstrated desire to exceed expectations
• Demonstrated curiosity and desire for continuous learning
• Ability to work independently with little or no direction/follow-up to complete tasks and take ownership of situations
• Actively participates within group and individual discussions demonstrating working knowledge of DiSC
• This role does not require a degree
• Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY)
• H-1B Visa Sponsorship Not Available, W2 only
• Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks

Qualifications

Must Haves

• Proficiency with MS Office required
• Strong analytical and problem-solving skills
• Strong verbal and written communication skills
• Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
• Ability to quickly adapt as business needs change
• Ability to address difficult situations with diplomacy and emotional intelligence
• Customer service-oriented attitude with a demonstrated desire to exceed expectations
• Demonstrated curiosity and desire for continuous learning
• Ability to work independently with little or no direction/follow-up to complete tasks and take ownership of situations
• Actively participates within group and individual discussions demonstrating working knowledge of DiSC
• This role does not require a degree
• Legal residents of one of the following states: (AK, AL, AR, AZ, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV, or WY)
• H-1B Visa Sponsorship Not Available, W2 only

Nice to Haves

• Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks

Benefits

• Medical
• Vision
• Dental
• PTO
• Paid Maternity Leave
• Paid Parental Leave
• Life Insurance
• Disability
• Dependent Care FSA
• 401(k) matching
• Employee Assistance Program
• Wellness Incentives
• Company Discounts
• AT&T & Verizon Discount
• Bonus Opportunities
• Accident Insurance
• Critical Illness Insurance
• Adoption Assistance
• On-Site Fitness Centers (Available at HQ Locations Only)
• Dog-friendly Offices (Available at HQ Locations Only)