Information Systems Engineer 2

Summary

WEX is seeking an Information Systems Engineer 2 to manage merchant and POS vendor certification and technical testing lifecycles. The role coordinates testing and production releases, configures payment test environments, validates transaction data with SQL, resolves technical issues, and leads communication with merchants and internal stakeholders while incorporating AI and automation.

Responsibilities

• Coordinate and guide the 90-to 180-day certification lifecycle for assigned merchant and POS vendor portfolios, guiding stakeholders from Initiation and Scope Discovery through Lab/Beta Testing to final Production Release
• Create, tailor, and maintain technical test scripts weekly based on specific customer hardware and software profiles (Full Certification vs. Regression Testing), actively troubleshooting authorization or script execution errors daily
• Configure test environments daily using the eManager Portal to set up test cards, prompts, and velocity limits for assigned regional accounts
• Collaborate weekly with client engineering teams to establish secure network connectivity (SSL, VPN, Direct Connect) while proactively adopting AI-assisted diagnostic tools and process automation scripts to optimize manual testing workflows
• Execute intermediate to advanced SQL queries on backend tables daily to audit test results, verify transaction outputs, and ensure data integrity against live system logs and Script Workbooks
• Champion successful launches by issuing formal Certification Letters and providing hands-on operational support during the critical 30-day post-launch stabilization window daily
• Serve as a primary technical resource expert for assigned regions, ensuring strict adherence to technical interface specifications, including ISO 8583 Card Payment Authorization and Proprietary Sales Transaction files
• Resolve production authorization anomalies, POS terminal equipment issues, and transaction data file questions during outage reconciliations weekly
• Proactively identify and embrace opportunities to integrate AI and automation technologies into operational processes. This includes initiatives to drive scale, reduce reliance on manual processes, and mitigate operational risks
• Lead weekly kickoff meetings, technical alignment sessions, and project updates as the primary technical point of contact with external merchants and internal teams (Merchant Development, NetOps, Product Support)

Skills

• * Education: Bachelor's degree in Business, Computer Science, or a related technical field
• Experience: 3+ years of progressive experience in payment processing, IT systems support, network interface testing, or technical QA
• * Technical Acumen: Proven ability to understand, interpret, and apply technical interface specifications (API/Network Interface Testing)
• * Data Proficiency: Demonstrated intermediate to advanced SQL skills to extract data, verify transaction outputs, and analyze system logs
• Testing Expertise: Hands-on experience creating, executing, and troubleshooting technical test scripts and validation files
• * Communication: Strong track record of managing external client and cross-functional stakeholder relationships
• * Advanced Education: Specialized certifications in QA, Payment Systems, or Project Management
• * Specific Skills: Prior experience navigating WEX, EFS, or OTR proprietary payment network schemes and transaction workflows. Hands-on familiarity with payment test environments, terminal setups, eManager Portal, and EMV/CHIP parameters
• * Technical Skills: Experience leveraging process automation tools, scripting languages, or data visualization software (Tableau, Power BI)
• * Soft Skills: High intellectual curiosity, resilience in troubleshooting complex technical bottlenecks, and exceptional organizational agility

Qualifications

Must Haves

• * Education: Bachelor's degree in Business, Computer Science, or a related technical field
• Experience: 3+ years of progressive experience in payment processing, IT systems support, network interface testing, or technical QA
• * Technical Acumen: Proven ability to understand, interpret, and apply technical interface specifications (API/Network Interface Testing)
• * Data Proficiency: Demonstrated intermediate to advanced SQL skills to extract data, verify transaction outputs, and analyze system logs
• Testing Expertise: Hands-on experience creating, executing, and troubleshooting technical test scripts and validation files
• * Communication: Strong track record of managing external client and cross-functional stakeholder relationships

Nice to Haves

• * Advanced Education: Specialized certifications in QA, Payment Systems, or Project Management
• * Specific Skills: Prior experience navigating WEX, EFS, or OTR proprietary payment network schemes and transaction workflows. Hands-on familiarity with payment test environments, terminal setups, eManager Portal, and EMV/CHIP parameters
• * Technical Skills: Experience leveraging process automation tools, scripting languages, or data visualization software (Tableau, Power BI)
• * Soft Skills: High intellectual curiosity, resilience in troubleshooting complex technical bottlenecks, and exceptional organizational agility

Benefits

• Most sales positions are eligible for commission under the terms of an applicable plan.
• Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan.
• Health insurance
• Dental insurance
• Vision insurance
• Retirement savings plan
• Paid time off
• Health savings account
• Flexible spending accounts
• Life insurance
• Disability insurance
• Tuition reimbursement