Truck Service Advisor - Remote

Summary

Wheels, LLC is a company specializing in automotive services, and they are seeking a Truck Service Advisor to manage maintenance repairs for cars and trucks. The role involves negotiating with vendors, approving repairs, and ensuring client instructions are followed while maintaining a high level of customer service.

Responsibilities

• Authorize mechanical repairs on behalf of Wheels’ Clients
• Ensure safety related and scheduled repairs are completed
• Approve proper repair based on mileage, months in service, and prior repair history
• Negotiate the cost of repair to the published fleet price or the pre-negotiated Wheels Network rates & times
• Adhere to current parts and labor reference guides for parts pricing and labor times
• Manage Client authorizations, limits, and instructions
• Conduct proper follow up on all down vehicles and pending transactions
• Resolve transaction discrepancies with vendors
• Escalate all Client approvals to team lead or mentor when required
• Document Client savings
• Clearly and accurately document transaction in activity log
• Submit all component failures repaired at dealerships to the warranty team that qualify for "goodwill adjustments.”
• Adhere to contact center scheduling and performance metrics
• Meet key performance indicators on quality & transactional performance (e.g., coaching/mechanical evaluations, communication, documentation, OON Fees, etc.)
• Understanding of Driver Services, Network Management, MAP & Collision functions
• General knowledge of all Wheels departments
• Other duties may be assigned

Skills

• Technical knowledge of automotive and truck repair
• Knowledge of or hands on experience with: Upfitting, Diesel engines, Air Brakes, Trailers, Refrigeration
• Ability to manage truck roadside, towing, and rentals
• Ability to independently locate qualified truck vendors
• Ability to manage the Fleet authorization process
• Customer service oriented
• Clear, concise communication, both verbally and in writing
• Creative and efficient problem solving
• Negotiation
• Experience with industry labor guides, such as AllData
• Ability to interpret Client specific instructions
• Proficient in Windows and Microsoft Office (Outlook)
• ASE certifications: C1, and 6 of 14 auto or truck certifications (2 must be truck)
• Achieve required ASE certifications within 24-months of being hired
• Two (2) to four (4) years automotive and truck experience or equivalent technical education
• High School diploma required
• Some college preferred
• Fleet industry experience a plus

Qualifications

Must Haves

• Technical knowledge of automotive and truck repair
• Knowledge of or hands on experience with: Upfitting, Diesel engines, Air Brakes, Trailers, Refrigeration
• Ability to manage truck roadside, towing, and rentals
• Ability to independently locate qualified truck vendors
• Ability to manage the Fleet authorization process
• Customer service oriented
• Clear, concise communication, both verbally and in writing
• Creative and efficient problem solving
• Negotiation
• Experience with industry labor guides, such as AllData
• Ability to interpret Client specific instructions
• Proficient in Windows and Microsoft Office (Outlook)
• ASE certifications: C1, and 6 of 14 auto or truck certifications (2 must be truck)
• Achieve required ASE certifications within 24-months of being hired
• Two (2) to four (4) years automotive and truck experience or equivalent technical education
• High School diploma required

Nice to Haves

• Some college preferred
• Fleet industry experience a plus

Benefits

• Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care. Please click [here](https://www.wheels.com/public/2026-wheels-benefits-at-a-glance/) for an overview of the benefits available to you and your family.
• This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance.